Technical Account Manager

As Technical Account Manager, you will:

• Update current client list
• Respond to incoming requests from current clients and business partners and respond in a timely manner
• Coordinate appointments and schedule meetings with current clients
• Assess the business potential of existing clients
• Follow up with current clients (comments, feedback, questions, etc.)
• Manage the daily relationship with existing customers
• Maintain up-to-date information in CRM
• Provide clients with technical feedback
• Be available and provide support for client escalations
• Coordinate and present at annual seminars (demo/upgrade)
• Ability to sell banked hours / Sell MACs
• Take part in monthly/trimestral conference calls
• Support Sales with demo of products.
• Escalation and engaging Mitel TAM and Voysis L3
• *Please note, as this is a new role, the duties and responsibilities might be adjusted.**
• *Requirements**:
• Technical Bachelor's degree, DEC or equivalency completed
• Technical Mitel knowledge an asset
• Experience as a Solutions’ Architect
• MiContact Center Knowledge an asset
• MiCollab knowledge an asset
• 1-2 years’ experience in customer service, business development, sales an asset
• Experience with Toronto clientele an asset
• Fully bilingual in both oral and written (French-English) - Mandatory
• Excellent computer skills (MS Office, Sales Force, etc.)
• Good knowledge of telecom products: IP phone systems, cloud solutions, mobility, contact call center, recording etc.
• *Personal qualities**
• Autonomous, good judgment, organized
• Motivated and determined
• Ability to work under pressure