Customer Service Advisor and Chat Support

Role Description This full-time on-site role of a Customer Support Associate (Chat Process) is based in Gurugram. The associate will manage customer interactions via chat, providing prompt and accurate responses to inquiries, resolving issues, and ensuring excellent customer experience. Responsibilities include addressing service concerns, assisting with product or service details, handling escalations professionally, and maintaining accurate records of customer interactions. The role also involves identifying opportunities for cross-selling or assisting with relevant sales queries.

Qualifications

Strong skills in Customer Support, Customer Experience, and Customer Service for effective communication and problem resolution

Experience in Sales and the ability to identify cross-selling opportunities

Capability to assist with Training activities aimed at enhancing team performance

Excellent written communication skills with a focus on clarity, professionalism, and empathy

Ability to multitask, manage time effectively, and resolve issues promptly

Bachelor's degree or equivalent qualification is preferred

Familiarity with chat support tools or CRM platforms is an advantage