Health Administrator

Job Description

We are seeking a responsive and customer-focused professional to support our front office operations on an on-call basis. This role involves handling after-hours and urgent service requests, ensuring timely coordination of services, and maintaining clear communication with clients and internal teams.

Key Responsibilities

• Act as the first point of contact for incoming calls, emails, and urgent service requests outside regular business hours.
• Respond promptly to client inquiries and assess the urgency of each request.
• Coordinate deliveries, pickups, and service support with relevant teams to ensure timely resolution.
• Provide accurate information regarding services, order status, and expected timelines.
• Escalate critical or emergency issues to the appropriate personnel in line with company procedures.
• Maintain clear and accurate records of all communications and actions taken during on-call shifts.
• Ensure effective handover of pending tasks to the relevant team members.
• Deliver a high standard of customer service while managing multiple priorities.

Key Skills & Requirements

• Strong communication and interpersonal skills.
• Ability to work independently and make decisions under pressure.
• Excellent time management and problem-solving abilities.
• Customer-focused approach with a professional attitude.
• Basic computer skills and familiarity with administrative systems.
• Flexibility to work outside standard business hours, including evenings and weekends.