Supply Chain Operations Analyst [T500-25243]

About Visy:

Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealand’s largest manufacturer of food and beverage packaging, made from household recycling. As Australia’s largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more.

At Visy

India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.

Position summary:

The Returnable Packaging Co-Ordinator plays a critical role in ensuring efficient warehouse administration, stock control, SAP processing, and procurement support. Operating under routine supervision, this role is responsible for high-accuracy data entry, process compliance, and proactive problem-solving. The role also focuses on continuous improvement initiatives and process automation opportunities to drive efficiency and reduce manual workloads.

Success in this role will be measured by accuracy rates, processing time, automation adoption, and adherence to operational KPIs. This role requires strong problem-solving abilities, adaptability to evolving systems, and the capacity to manage competing priorities while meeting customer expectations.

What are the primary responsibilities of the role.

Administrative & Data Management:

• Collect, verify, and process all production paperwork from previous day, ensuring data integrity.
• Enter and maintain records in Monday.com, SAP, and spreadsheets, ensuring error-free documentation.
• Identify and implement process automation improvements to reduce manual administrative workload.

Stock Control & Reconciliation:

• Complete weekly stock reconciliations across all states, ensuring alignment with system records.
• Investigate and resolve customer return discrepancies, ensuring credit processing accuracy.
• Oversee warehouse stock movements, including scrap and internal transfers, ensuring data consistency in SAP.
• Work with IT and process teams to introduce automation in stock reconciliation tracking.

SAP Processing & Procurement:

• Create PO orders for all the SC and communicated to relevant party for approval.
• Create Glass PR as required and chase the approval release of them.
• Manage daily SAP entries, including PRV processing and stock adjustments, ensuring compliance with financial controls.
• Raise, track, and manage purchase orders across VIC, NSW, QLD, SA & NZ, ensuring timely approvals and fulfillment.
• Investigate and resolve supplier invoicing discrepancies, collaborating with procurement teams to improve workflow.

Customer Service & Logistics Support:

• Liaise with Customer Service on returns, discrepancies, and account updates to prevent processing delays.
• Ensure warehouse scheduling is updated daily, preventing operational disruptions.
• Investigate customer issues, reducing turnaround time for resolution.
• Proactively recommend process improvements to enhance order processing speed.

Workplace Standards & OH&S Compliance:

• Ensure all employees, visitors, and transport drivers comply with OH&S policies.
• Conduct SOP reviews and keep safety procedures updated.
• Oversee transport driver inductions, ensuring compliance with site regulations.
• Support digitization of safety checklists and compliance tracking to improve efficiency

Continuous Improvement & Automation:

• Work on automation initiatives, such as Excel Macros, SAP enhancements, or RPA tools, to reduce manual effort by 30% annually.
• Collaborate with cross-functional teams to streamline administrative workflows.
• Provide monthly reports on process efficiency gains to management.

How will this be measured:

• Production Paperwork Management – Collect and verify 100% of production paperwork daily, ensuring zero missing or unaccounted records.
• Data Entry & System Management – Process 100% of required entries into Monday.com daily with a target error rate of <1%.
• Timesheet Processing – Ensure 100% accuracy in employee timesheets across all the Sort Centre, with zero payroll discrepancies.
• Customer Returns & Adjustments – Monitor and process all customer returns daily, aiming for 100% resolution within 48 hours.
• Scrap Transfers & Stock Movements – Process 100% of required stock m