Salesforce Administrator

**About the company**:

Visual Defence is a global leader in AI-powered software for transportation and infrastructure. Our flagship platform, CityRover, automates the detection of issues such as potholes, and collects timely information about infrastructure, assets, and other data that impacts public safety and service quality.

We help cities and public agencies improve safety, efficiency, and operational awareness through innovative, data-driven technology. With a rapidly growing global presence, Visual Defence is shaping the future of smart city operations.

• *Why work with us?**

VDI is a well-known, Ontario-based company in business in Richmond Hill, Ontario since 2000. We are proud to offer extensive employer paid benefits including, but not limited to health, dental, life, and vision.

It is our belief that work/life balance is imperative to be cheerful and healthy thus, we have flexible working options and paid time-off benefits.

We believe that professional development opens up new possibilities, strategies, knowledge and skills for individuals. Extensive opportunities, room for growth and advancement, company sponsored learning programs and training plans are all part of our culture. We endeavor to keep all of our employees healthy and inspired. When you thrive, we thrive

We strive to bring our employees together That is what life and business is all about

VDI’s Social Committee brilliantly delivers on this and creates entertaining events that achieve this goal. We hope to see you at the next one.

Our office runs on collaboration, with an open door policy that serves to connect you to your colleagues.

We dress casually and have plenty of free on-site parking spaces.

• *Position Overview**:

This role involves managing and optimizing the Salesforce platform while collaborating closely with internal teams to support Sales, Customer Success, and Service operations and drive long-term customer retention. The primary focus is ensuring that business processes are configured, streamlined, and aligned with organizational needs, acorss a portfolio of platforms, such as Saleforce Sales Cloud and Sales Service, and Gainsight.

• *Key Responsibilities**
• Administer and configure Salesforce for internal teams.
• Maintain data accuracy, workflows, and reporting.
• Build dashboards and reports for operational visibility.
• Collaborate with Sales, Customer Success, and Support teams to optimize processes.
• Provide training and support to users.
• Setup, integration, and administration of customer related technology solutions, such as marketing, customer success, and support.
• *Requirements**:
• Proven experience as a Salesforce Sales Cloud Administrator / Specialist.
• Excellent and active listening abilities.
• Ability to explain technical concepts to non-technical audiences.
• Understanding of customer lifecycle, renewals, and customer success processes.
• Experience with automation, workflows, and reporting.
• Strong communication skills and ability to work cross-functionally.
• *Nice to Have**
• A Bachelor’s degree is highly preferred, ideally in Computer Science, Information Technology or a related discipline.
• Salesforce certifications.
• Experience with Gainsight and Service Cloud configurations and integrations, or similar.
• Experience in SaaS or customer success driven organizations.
• *Job Types**: Full-time, Permanent, Casual

Pay: From $50,000.00 per year

• *Benefits**:
• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Application question(s):

• Are you legally authorized to work in Canada?
• Can you reliably commute to this job's location (Richmond Hill Ontario Canada, L4B 1L5)?
• *Experience**:
• Salesforce Sales Cloud: 3 years (preferred)

Work Location: In person