IT Service Desk Manager
Virtual VocationsRole Overview
Virtual Vocations is hiring a mid-level IT Service Desk Manager. This is a full-time role in Wilkes-Barre. Part of Virtual Vocations's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
A company is looking for a Manager, IT Service Desk to lead the planning and operations of their Service Desk team.Key ResponsibilitiesLead and develop a high-performing Service Desk team to ensure quality customer serviceHire, train, and evaluate staff while managing performance and attendance issuesEstablish ITIL-aligned processes and ensure effective incident management and escalationRequired QualificationsExperience in managing IT Service Desk operationsKnowledge of ITIL best practicesProven track record in team leadership and developmentAbility to analyze operational risks and implement corrective actionsFamiliarity with budget management and IT security protocols
Frequently Asked Questions
How do I apply for the IT Service Desk Manager position at Virtual Vocations?
Use the Apply button above to submit your application directly to Virtual Vocations. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Service Desk Manager position at Virtual Vocations located?
This position is based in Wilkes-Barre. Virtual Vocations has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Service Desk Manager at Virtual Vocations earn?
Virtual Vocations has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Service Desk Manager role at Virtual Vocations posted?
This role was posted on April 26, 2026 (47 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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