Role Overview
VIPoint Solutions is hiring a entry-level Linux Support Technician. This is a full-time role in Kerala. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are seeking a Linux Support Technician to join our team. The ideal candidate will:
Provide exceptional customer support via phone, chat, and email. Diagnose, troubleshoot, and execute customer requests. Recommend products or solutions based on customer needs. Install, manage, and troubleshoot software related to our hosting products. Support third-party software under our Beyond Scope Support umbrella. Stay up-to-date with technological developments and internal communications.
Attend ongoing training, meetings, and events. Work with third-party vendors to resolve issues. Collaborate effectively with supervisors, teammates, and interdepartmentally. Create, review, and improve internal documentation. Provide job shadowing and mentoring. Serve as an escalation point per supervisor's discretion. Troubleshoot and support internally developed engineering products.
Qualifications
At least 1 year of relevant experience. Experience in a help desk or call/chat support center environment. Exceptional troubleshooting skills. Advanced proficiency in installing, managing, and troubleshooting the hosting stack and various CMS/server control panels. Advanced understanding of server hardware and hosting services.
Proven customer service acumen. Excellent written and verbal communication skills. Ability to establish rapport and collaborate effectively in a team environment. Ability to intelligently prioritize tasks and refactor as new issues emerge. Strong attention to detail. Basic project management and coordination acumen. Basic understanding of engineered products and related technologies. An Associate's degree in a related field or comparable combination of education and experience.
Bonus Points For
Scripting/coding experience. Interworx experience. RHCSA/RHCE. Magento experience. eCommerce knowledge.
Frequently Asked Questions
How do I apply for the Linux Support Technician position at VIPoint Solutions?
Use the Apply button above to submit your application directly to VIPoint Solutions. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Linux Support Technician position at VIPoint Solutions located?
This position is based in Kerala. VIPoint Solutions has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Linux Support Technician at VIPoint Solutions earn?
VIPoint Solutions has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Linux Support Technician role at VIPoint Solutions posted?
This role was posted on April 28, 2026 (48 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Linux Support Technician role at VIPoint Solutions entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements VIPoint Solutions has listed.
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