Senior Manager, Clinical Operations and AI Strategy

ABOUT US

At Vida, we help people get better- and we're helping the healthcare system get better, too.

Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.

All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled.

Vida Health is seeking a Senior Manager, Clinical Operations & AI Strategy to serve as the primary advocate and strategic voice for our Clinical Operations, Member Support, and Provider Support teams. This role sits at the intersection of operations, product, and engineering, reporting directly to the Chief Clinical & Member Services Officer, and is responsible for ensuring our service teams have the tooling, processes, and prioritization support they need to deliver exceptional care experiences at scale.

The ideal candidate brings deep experience translating frontline operational needs into structured roadmaps and requirements, with a working familiarity with AI-powered automation applied across support and clinical platforms. As AI agents become embedded in our Zendesk environment and across our operational tooling, this role will be responsible for evaluating those opportunities, governing their deployment, and ensuring solutions continue to meet the real needs of the teams using them, from discovery through post-launch iteration.