Venues Manager

Located on the Ləkʷəŋən traditional territory, known today as the Songhees, Esquimalt, WSÁNEĆ (Tsartlip, Tseycum, and Tsawout) and Scia’new (Beecher Bay) Nations, the Victoria Conservatory of Music identifies equity, diversity, inclusion, accessibility, and reconciliation among its guiding ideals, and encourages applications from candidates of all identities and backgrounds.

Overview

The Victoria Conservatory of Music (VCM) is seeking a Venues Manager to support the Events, Partnerships, and Rentals team. This role oversees the planning, coordination, and execution of events across VCM’s performance spaces, ensuring smooth operations and excellent client service.

The Venues Manager manages bookings, logistics, and client relationships for spaces such as the Alix Goolden Performance Hall, Wood Hall, and Metro Studio. They also collaborate with internal departments and external partners to support event delivery, venue maintenance, invoicing, and promotional activities.

The Victoria Conservatory of Music – A great place to work

The VCM is so much more than just a music school; it is also a creative hub where music, technology, and vision converge, fostering an environment where students can stretch their musical imaginations. In addition, the VCM's beautiful heritage Alix Goolden Performance Hall is a premier concert space for the Greater Victoria region. The VCM is also a place where people come for the health and wellness benefits that music brings through our renowned Music Therapy program. We are a community that inspires, nurtures, and enriches through excellence in music education, performance, and wellness.

Key Responsibilities

Venue Management:

· Manage venue bookings (internal & external events) in our booking system, including Alix Goolden Performance Hall (AGPH), Wood Hall, and Metro Studio as well as ancillary spaces as required

· Manage client reconciliations, invoicing, and billing in with Finance

· Liaise with Facilities team for scheduling and facilities details in relation to venue/event bookings

· Liaise with Facilities team for ongoing equipment and facility requirements and maintenance

· Maintain up to date rental, box office, and rates package for distribution

· Provide rental information and quotes for prospective clients as required

· Support VCM departments with reporting as required

· Manage all logistics and maintenance for performance venues and event related needs

· Act as a resource to VCM Artistic Directors and Department Heads for venue and event related needs

· Manage social media accounts for Alix Goolden Performance Hall in conjunction with Marketing

Box Office:

· Build and manage events in VCM’s Box Office software

· Manage patron communications through the Box Office email inbox

· Train and support Front Desk and Front of House (FOH) staff in Box Office sales

· Manage and maintain mobile Box Office equipment (scanners, iPad, printers etc) in conjunction with the Facilities IT manager

· Manage the Box Office software in conjunction with the Facilities IT manager

Event Management:

· Schedule and train House/Stage Manager and Front of House staff

· Assess event production requirements and schedule production staff as required

· Liaise with Marketing to ensure accuracy of event related website and social media detail

· Efficient, detailed communication with internal and external clients to ensure accurate assessment of event needs

· Ensure event details are thorough and up to date in VCM’s booking software including equipment, schedules, house counts, etc.

· Create and distribute event advance documents to all relevant departments and event staff

· Be present as required for events in a supervisory and/or support role and, at times, act as House/Stage Manager and/or FOH Coordinator roles

· Ensure accurate execution of event and advance details and logistics throughout event

Volunteer Management:

· Recruit, schedule, and train venue volunteers

· Manage Volunteer email (venue and special event volunteers)

· Track volunteer hours

General:

· With the Director of Events, Partnerships, & Rentals, contribute to the visioning of the strategic direction of Events and Presentations at VCM

· Contribute to the creation of event related policy and implement and adhere to same

· Act as an ambassador for VCM/AGPH at public events

This list of duties is not exhaustive; other duties may be assigned as business needs require.

Strengths and Skills

· Highly organized with strong attention to detail

· Excellent communication with diverse groups

· Strong information management and synthesis skills

· Energetic, reliable, and strong work ethic

· Able to manage multiple priorities and deadlines

· Professional with sound judgment and discretion

· Independent, goal-oriented

· Collaborative experience with staff and volunteers

· Passion for the arts and aligned with organizational values

· Commitment to inclusion, diversity, equity, and accessibility

Qualifications and Requirements

· Experience in Arts Administration, Technical Production, Box Office, Front of House, Stage Management, or Event Production

· Comfortable with learning and using multiple software platforms. Experience with Showpass (ticketing software), Universus/BookKing (booking software), and/or ActiveNet (booking software) considered an asset.

· Experience managing venue bookings, events, or operations

· Experience working with volunteers and staff in a coordinated setting

· Ability to coordinate event logistics and operational details accurately

· Strong communication and coordination skills across departments and external clients

· Ability to support reporting, documentation, and administrative processes

· Understanding of event production workflows and venue operations

Other Requirements

• A Criminal Record Review is required for all positions at the VCM.

To Apply: Please submit a cover letter and resume to: Mhiran Faraday, Director of Events, Partnerships, & Rentals via: events.director[at]vcm.bc.ca

We would like to thank all applicants in advance for submitting their applications. Please note, only those candidates chosen to continue through the selection process will be contacted.

Job Types: Full-time, Permanent

Pay: $58,000.00-$62,000.00 per year

Benefits

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Wellness program

Work Location: In person