Customer Care Specialist

Elevate customer satisfaction as a Customer Care Specialist. Engage with clients via phone and email, processing orders and inquiries while excelling in a fast-paced, hybrid environment. In this role, you'll utilize an AS400-based system to enter customer orders, assist with stock checks, and handle pricing requests among various inquiries. Your support will extend to the outside sales team and collaboration with supply chain partners. To succeed, strong attention to detail and excellent organizational skills are essential for managing competing demands. Key Responsibilities:

• Process customer orders on web-based and AS400 systems
• Respond to inquiries promptly for internal and external customers
• Expedite product sourcing to meet customer needs
• Deliver exceptional service in a dynamic environment
• Collaborate with internal departments for customer success Requirements:
• 3-5 years of experience in customer relations
• Exceptional verbal and written communication skills
• Ability to prioritize, multi-task, and meet deadlines
• Strong interpersonal skills for building relationships
• Familiarity with MS Office applications Utilize your expertise in customer care to foster relationships and enhance service delivery effectively.