Role Overview
Verifast is hiring a entry-level Tier 2 Support. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About the job
As a Technical Support Specialist at VeriFast, you will be responsible for providing exceptional technical assistance and support to our clients. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive user experience with our software solutions. You will collaborate with various teams to enhance product performance and client satisfaction.
Key Responsibilities:
Customer Support:
Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
Diagnose and resolve technical issues related to our software and provide step-by-step guidance.
Troubleshooting:
Identify, analyze, and troubleshoot software and system issues reported by clients.
Utilize diagnostic tools and methods to gather relevant information for effective problem resolution.
Documentation:
Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
Create and update technical documentation, FAQs, and knowledge base articles for internal and customer use.
Collaboration:
Collaborate with product and engineering teams to escalate and address complex technical issues.
Participate in team meetings to share insights and contribute to process improvements.
Customer Education:
Educate clients on software features and best practices to enhance their user experience.
Provide training and support to clients during onboarding and implementation phases.
Feedback Loop:
Gather and document customer feedback to share with product teams for potential improvements.
Monitor recurring issues and suggest proactive measures to reduce future support requests.
Continuous Learning:
Stay up-to-date with product updates, industry trends, and best practices in technical support.
Participate in ongoing training and development opportunities to enhance technical skills.
Experience
1-3 years of experience in technical support, IT support, or a related role, preferably in a SaaS environment.
Familiarity with software troubleshooting, database management, and networking concepts is a plus.
Skills
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills, with a customer-centric approach.
Ability to work independently and collaboratively within a team.
Proficiency in support ticketing systems and CRM software.
Salary:
$14-$16 per hour
Frequently Asked Questions
How do I apply for the Tier 2 Support position at Verifast?
Use the Apply button above to submit your application directly to Verifast. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Tier 2 Support position at Verifast located?
This position is based in CA. Verifast has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Tier 2 Support at Verifast earn?
Verifast has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Tier 2 Support role at Verifast posted?
This role was posted on April 6, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Tier 2 Support role at Verifast entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Verifast has listed.
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