Platform Abuse Operations Lead, Trust & Safety

About the role:

We are looking for a Platform Abuse Operations Lead to join our Trust & Safety team. This role will be point on the team that owns Vercel’s operations response to scaled abuse and inauthentic accounts, improving Vercel’s anti-abuse capabilities, and have an eye toward systematizing the team. If you like the challenges of scaled abuse and helping building operations teams, then this opportunity in Vercel’s growing T&S team is for you.

You will report to the Director of Trust & Safety and will be located in the San Francisco Bay Area. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team.

What you will do:

• Lead a team of skilled scaled abuse investigators; help define and run the team’s investigations and operations processes
• Handle day-to-day team and incident response functions
• Proactively and reactively investigate abuse by using and iterating on internal & external abuse tools, ML and AI systems, and by querying large data sets
• Systematize and document team operations, metrics, processes, and training materials
• Develop new methods for investigating platform abuse, scaled abuse, and inauthentic users
• Work with our program manager and dedicated engineering team to prioritize and improve our team’s anti-abuse systems, tooling, and capabilities
• Manage expectations and communicate the team’s priorities, status, and progress to internal stakeholders
• As needed, collaborate with product teams about safety features and systems to establish effective controls and mitigations as new products and features ship

About you:

• 5+ years in scaled abuse, anti-spam, signals intelligence, or Trust & Safety/abuse as an operations engineer, product manager, or analyst (or similar with an investigative function)
• Excellent information distiller, communicator, and relationship-builder
• Comfortable with ambiguity and problem-solving
• Data, ML, and AI literate, and ability to query large datasets to find patterns of abuse
• Ability to keep up with day to day operations while also maintaining longer term projects and management reporting

Bonus if you:

• Have hands-on experience implementing AI systems, ML labeling, or working with ML training data to solve operations problems
• Open to management track and building out a team of platform abuse investigators

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $148,000.00 - $222,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include b