Hybrid Customer Service Manager for Charity Operations Expansion

Drive customer satisfaction as a Hybrid Customer Service Manager. Enhance support for charity partners across New Brunswick and Nova Scotia while improving service delivery in a rapidly growing environment.

This bilingual role places you at the heart of customer operations, where you'll manage inquiries related to ticket purchases and eligibility. Collaborate with teams to foster continuous improvement and ensure positive partner relationships through regular updates and on-site support at events. Your expertise in communication and service resolution will shine as you contribute to a noble mission.

Key Responsibilities

• Act as primary contact for charity partner inquiries
• Respond to questions regarding accounts and prize payouts
• Prepare and deliver activity updates to partners
• Monitor field sales processes for operational efficiency
• Document ticket purchase workflows for improvement

Requirements

• Bilingual fluency in English and French required
• Experience in a customer service environment needed
• Strong problem-solving and organizational skills
• Calm under pressure with an ownership mindset
• Experience with CRM tools or digital platforms is a plus

Strengthen community initiatives as you enhance customer service and partner support in a vital sector.