IT Helpdesk Analyst @ Arlington, VA ( Onsite and local )

Role : IT Helpdesk Analyst

Location :Arlington, VA ( Onsite and local consultant )

Duration:-fulltime / contract

Responisibility:-

• Deliver a positive IT support and customer service experience for colleagues who are in need of help with computer hardware, software, peripherals, and accounts.
• Daily responsibilities include monitoring and promptly responding to requests received through the internal IT Helpdesk ticketing system.
• Effectively resolve IT support issues, triaging issues, and appropriately identifying requests that should be escalated to higher tiers of support.
• Specific responsibilities and tasks required in this role are:
• Follow-up and update customer status and information via a Helpdesk ticketing system.
• Log all Helpdesk interactions and their resolutions.
• Reset user passwords and accounts
• Escalate to Tier 2 when appropriate to resolve more complex customer issues.
• Adhere to certain Key Performance Indicators to measure overall success individually and as a part of a team. Things That Should Be In Your Background:
• At least 1 year of experience working directly with customers in a service environment.
• Hands on experience with the following IT Systems:
• Google Workspace (formerly Google Apps, G Suite)
• MacOS and Windows operating systems
• Installing, configuring, and troubleshooting software and peripherals on MacOS and Windows
• Passion for technology with demonstrated experience.

Regards,

Vaibhav Kumar

VBeyond Corporation

Recruitment Lead

# +1-9086334110

E: Vaibhavk@vbeyond.com | www.vbeyond.com

https://www.linkedin.com/in/vaibhav-kumar-06966b97/

390 Amwell Road, Suite # 107, Hillsborough, NJ 08844

Note - VBeyond is fully committed to Diversity and Equal Employment Opportunity.