Manager, IT Services

<div class="content-intro"><p>At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.</p></div><p>Vast is looking for a <strong>Manager, IT Services</strong>, reporting to the <strong>Senior Manager, IT</strong>, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.&nbsp;</p> <p>This will be a <strong>full-time</strong>,&nbsp;<strong>exempt </strong>position located in our&nbsp;<strong>Long Beach</strong>&nbsp;location.&nbsp;</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Manage and mentor a team of support technicians to ensure high-quality technical support services</li> <li>Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management</li> <li>Develop and implement strategies to meet and exceed service level agreement (SLA) goals</li> <li>Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations</li> <li>Collaborate with cross-functional teams to prioritize and address critical IT support needs</li> <li>Conduct performance evaluations and provide feedback to help desk team members</li> <li>Coordinate training sessions to enhance the technical skills of help desk staff</li> <li>Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables</li> <li>Stay updated on industry best practices and technologies to continuously improve help desk operations</li> </ul> <p><strong>Basic Qualifications:</strong></p> <ul> <li>2+ years in a management role within an IT help desk environment</li> <li>Strong project management skills with the ability to prioritize tasks and meet deadlines</li> </ul> <p><strong>Preferred Skills and Experience:</strong></p> <ul> <li>Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)</li> <li>Strong operating systems' proficiency including Linux, Windows, and OSX</li> <li>Excellent communication, interpersonal, and leadership skills</li> <li>Ability to analyze complex technical issues and provide effective solutions</li> <li>Proficiency in using help desk ticketing systems and other IT support tools</li> <li>Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus</li> <li>Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range: California</div><div class="pay-range"><span>$137,000</span><span class="divider">&mdash;</span><span>$194,000 USD</span></div></div></div><div class="content-conclusion"><div style="line-height: 1;"><strong>COMPENSATION AND BENEFITS</strong></div> <div style="line-height: 1;">&nbsp;</div> <div style="line-height: 1;"> <div> <div data-qa="message_pane"> <div> <div id="message-list"> <div id="message-list"> <div data-qa="slack_kit_scrollbar"> <div> <div data-qa="slack_kit_list"> <div id="message-list_1770163429.476589" data-qa="virtual-list-item" data-item-key="1770163429.476589"> <div data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false" data-msg-ts="1770163429.476589" data-msg-channel-id="D1T52LDR4"> <div data-qa-hover="true"> <div> <div> <div> <div data-qa="message_content"> <div> <div data-qa="message-text"> <div data-qa="block-kit-renderer"> <div> <div> <div>Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually, paid parental leave, short and long-term disability insurance, life insurance, access to a 401(k) retirement plan, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks. We also take pride in offering exceptional food perks, with snacks, drip coffee &amp; onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="message-list_bottomSpacer" data-qa="virtual-list-item" data-item-key="bottomSpacer"></div> </div> </div> </div> <div> <div>&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> <div style="line-height: 1;"> <p><strong>U.S. EXPORT CONTROL COMPLIANCE STATUS</strong></p> The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by <a href="https://www.ecfr.gov/current/title-22/section-120.62">22 C.F.R. § 120.62</a> or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.</div> <div style="line-height: 1;">&nbsp;</div> <p style="line-height: 1;"><strong>EQUAL OPPORTUNITY</strong></p> <div style="line-height: 1;">Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.</div></div>