O365 Admin L1

Role Overview:

As an O365 Admin L1, your primary responsibility will be to provide Tier 1 support for Messaging server related issues. You will need to have good technical troubleshooting skills and excellent interpersonal skills to effectively resolve issues.

Key Responsibilities:

• Troubleshoot NDRs (Non-Delivery Reports) and analyze message headers
• Delegate permissions, recover deleted items, manage Outlook rules, and create Free Busy Email IDs
• Handle user activation, deactivation, provisioning of new users, mailboxes, DLs, and shared mailboxes
• Manage support for on-premise exchange and have knowledge of email archiving solutions
• Monitor Exchange message queues, resolve non-deliveries, perform message tracking, and maintain daily operations log
• Execute Monthly patch management and research reports for implementation in the system infrastructure
• Possess good product domain knowledge and perform tasks like setting up OneDrive for Business sync clients for different devices
• Assist in setting up Skype for Business Online, handling emergency termination requests, and reassigning account content ownership
• Knowledge of mobile device technology, operating systems (Android, iOS), MDM security profiles, and user account management

Qualifications Required:

• Strong technical troubleshooting skills
• Excellent interpersonal skills
• Knowledge of enterprise-class Client CISCO tower blade technology systems
• Experience in using ticketing systems
• Ability to work in rotational shifts and prioritize issues effectively

(Note: The additional details of the company were not mentioned in the provided job description.) Role Overview:

As an O365 Admin L1, your primary responsibility will be to provide Tier 1 support for Messaging server related issues. You will need to have good technical troubleshooting skills and excellent interpersonal skills to effectively resolve issues.

Key Responsibilities:

• Troubleshoot NDRs (Non-Delivery Reports) and analyze message headers
• Delegate permissions, recover deleted items, manage Outlook rules, and create Free Busy Email IDs
• Handle user activation, deactivation, provisioning of new users, mailboxes, DLs, and shared mailboxes
• Manage support for on-premise exchange and have knowledge of email archiving solutions
• Monitor Exchange message queues, resolve non-deliveries, perform message tracking, and maintain daily operations log
• Execute Monthly patch management and research reports for implementation in the system infrastructure
• Possess good product domain knowledge and perform tasks like setting up OneDrive for Business sync clients for different devices
• Assist in setting up Skype for Business Online, handling emergency termination requests, and reassigning account content ownership
• Knowledge of mobile device technology, operating systems (Android, iOS), MDM security profiles, and user account management

Qualifications Required:

• Strong technical troubleshooting skills
• Excellent interpersonal skills
• Knowledge of enterprise-class Client CISCO tower blade technology systems
• Experience in using ticketing systems
• Ability to work in rotational shifts and prioritize issues effectively

(Note: The additional details of the company were not mentioned in the provided job description.)