Role Overview
Valsoft Corp is hiring a mid-level Contact Center Operations Manager Role. This is a full-time role in CA. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Elevate your career as a Contact Center Operations Manager, leading strategies and team performance in a dynamic environment. Bring your leadership skills to oversee operations and enhance customer service. In this managerial role, you will plan and implement effective call center strategies while improving operational processes.
Your responsibilities will include managing daily activities, assisting in policy development, and providing coaching to ensure teams meet production metrics. This position demands strong people management skills and a commitment to operational excellence. Key Responsibilities:
- Direct day-to-day operations and team activities
- Ensure compliance with service guidelines and procedures
- Promote company initiatives and successful strategy delivery
- Provide feedback through coaching and performance evaluations
- Drive operational improvements and enhance customer experience Requirements:
- Bachelor’s degree in business or related field
- 5+ years in call center operations management
- Experience managing large, diverse teams
- Strong process and product management skills
- Bilingualism and automotive industry experience are assets Lead the charge in customer service excellence with your expertise and impactful leadership.
Frequently Asked Questions
How do I apply for the Contact Center Operations Manager Role position at Valsoft Corp?
Use the Apply button above to submit your application directly to Valsoft Corp. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Contact Center Operations Manager Role position at Valsoft Corp located?
This position is based in CA. Valsoft Corp has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Contact Center Operations Manager Role at Valsoft Corp earn?
Valsoft Corp has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Contact Center Operations Manager Role role at Valsoft Corp posted?
This role was posted on May 29, 2026 (10 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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