IT Endpoint Manager Senior

IT Endpoint Manager Senior

University Overview

The University of Pennsylvania, the largest private employer in

Philadelphia, is a world-renowned leader in education, research,

and innovation. This historic, Ivy League school consistently ranks

among the top 10 universities in the annual U.S. News & World

Report survey. Penn has 12 highly-regarded schools that provide

opportunities for undergraduate, graduate and continuing education,

all influenced by Penn's distinctive interdisciplinary approach to

scholarship and learning. As an employer Penn has been ranked

nationally on many occasions with the most recent award from Forbes

who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of

Philadelphia. The University is situated on a beautiful urban

campus, with easy access to a range of educational, cultural, and

recreational activities. With its historical significance and

landmarks, lively cultural offerings, and wide variety of

atmospheres, Philadelphia is the perfect place to call home for

work and play.

The University offers a competitive benefits package that includes

excellent healthcare and tuition benefits for employees and their

families, generous retirement benefits, a wide variety of

professional development opportunities, supportive work and family

benefits, a wealth of health and wellness programs and resources,

and much more.

Posted Job Title

IT Endpoint Manager Senior

Job Profile Title

Information Technology Manager Senior

Job Description Summary

Information Systems & Computing (ISC) is the University of

Pennsylvania's central IT organization, providing the core network,

data, voice, video, and enterprise application infrastructure and

services upon which Penn's numerous Schools and Centers build their

unique tools and capabilities.

ISC's 300-plus employees work closely with the University's IT

organizations in order to create, deliver and support products and

services that help Schools and Centers operate efficiently and

effectively. We strive to be easy to work with, and to serve as a

trusted advisor to Penn's IT community, faculty, staff and students

in support of an environment of discovery and progress.

ISC's focus on customer service and the high-quality,

cost-effective, reliable implementation of modern IT solutions

advances the mission of the University, as well as that of each

individual School and Center. At Penn, technological freedom and

departmental autonomy represent dearly held core values. ISC

supports those ideas by providing foundational services and cogent

counsel, empowering individuals and departments to employ their

distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about

or

www.linkedin.com/company/penn-information-systems-computing/.

ISC's HireIT Services team delivers best-in-class IT services in a

matrix environment to clients across various campus organizations.

HireIT interacts daily with clients who have different levels of

technical expertise and provides them with top-tier support and

consulting. This requires independent judgment, a professional

demeanor, and superior technical ability. The goal of the team is

to form trusting professional relationships with our clients.

The Endpoint Manager leads the strategy, governance, and daily

operations of endpoint management, security, and patching across

HireIT clients' endpoint fleet, including Windows and macOS

devices. This role combines people leadership, technical expertise,

and cross‑campus coordination to ensure secure, reliable, and

compliant end‑user computing services. The manager serves as a

subject matter expert, directs a team of endpoint specialists, and

partners closely with the Office of Information Security, HireIT

Desktop Support, and distributed IT units.

Job Description

Job Responsibilities

• Lead and manage the endpoint management team, overseeing OS and

application updates, software packaging, deployment,

troubleshooting and ticket queue management and serving as a Tier 3

escalation point for complex issues.

• Own the endpoint patching lifecycle, including strategy,

governance, testing procedures, documentation, and maintenance

windows.

• Evaluate emerging technologies and endpoint management to

improve service delivery, security posture, automation, and for

professional development.

• Provide strategic planning and guidance for stakeholders,

including development and maintenance of a technology roadmap for

HireIT and its clients.

• Collaborate with the Office of Information Security to

prioritize vulnerabilities, approve patching exceptions, define

compensating controls, and drive remediation efforts.

• Publish patch compliance metrics, risk summaries, and

operational reporting for leadership.

• Manage projects involving clients, vendors, and university IT

partners; participate in campus‑wide project teams, task forces,

and user groups.

• Mentor and develop staff, contributing to team growth,

documentation, knowledge base content, and client

communications.

• Drive continuous improvement, operational excellence, and

endpoint hygiene through process rigor and performance

monitoring.

• Occasional coverage for evenings, weekends, and recognized

University holidays may be required.

Qualifications

• Bachelor's degree in IT, Computer Science, Cybersecurity and 4

to 6 years of experience or equivalent combination of education and

experience is required

• At least 4-6+ years of experience in endpoint management,

including at least 2 years in a leadership role

• Prior management experience with demonstrated success leading

and developing technical teams, managing operational performance,

and providing strategic direction in an enterprise IT

environment.

• Strong experience with endpoint management, patching, security,

and virtual platforms including BigFix, Jamf, MECM/SCCM,

CrowdStrike, Azure Virtual Desktop (AVD), or equivalent

• Knowledge of Windows and macOS update mechanisms and software

deployment practices

• Experience with automation and packaging tools
• Excellent communication, project management, and cross‑team

collaboration skills

Preferred

• Experience in higher education or similarly complex,

distributed environments

• Experience with reporting, dashboards, or analytics

tools

• Familiarity with zero‑touch provisioning

technologies.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Information Systems and Computing

Pay Range

$100,000.00 - $120,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications,

experience, skills, and education as they directly relate to the

requirements of the position, and in alignment with salary ranges

based on external market data for the job's level. Internal

organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.

Candidates are considered for employment without regard to race,

color, sex, sexual orientation, religion, creed, national origin

(including shared ancestry or ethnic characteristics), citizenship

status, age, disability, veteran status or any class protected

under applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is

made. Consideration of the background check will be tailored to the

requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn

offers comprehensive medical, prescription, behavioral health,

dental, vision, and life insurance benefits to protect you and your

family's health and welfare. You can also use flexible spending

accounts to pay for eligible health care and dependent care

expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition

benefits. You, your spouse, and your dependent children can get

tuition assistance here at Penn. Your dependent children are also

eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to

help you save for your future. Penn's Basic, Matching, and

Supplemental retirement plans allow you to save for retirement on a

pre-tax or Roth basis. Choose from a wide variety of investment

options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a

substantial amount of time away from work during the course of the

year. This allows you to relax, take vacations, attend to personal

affairs, recover from illness or injury, spend time with

family-whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth

Financial, Penn offers faculty and staff (and your eligible family

members) long-term care insurance to help you cover some of the

costs of long-term care services received at home, in the community

or in a nursing facility. If you apply when you're newly hired, you

won't have to provide proof of good health or be subject to

underwriting requirements. Eligible family members must always

provide proof of good health and are subject to

underwriting.

• Wellness and Work-life Resources: Penn is committed to

supporting our faculty and staff as they balance the competing

demands of work and personal life. That's why we offer a wide

variety of programs and resources to help you care for your health,

your family, and your work-life balance.

• Professional and Personal Development: Penn provides an

array of resources to help you advance yourself personally and

professionally.

• University Resources: As a member of the Penn community,

you have access to a wide range of University resources as well as

cultural and recreational activities. Take advantage of the

University's libraries and athletic facilities, or visit our

arboretum and art galleries. There's always something going on at

Penn, whether it's a new exhibit at the Penn Museum, the latest

music or theater presentation at the Annenberg Center, or the Penn

Relays at Franklin Field to name just a few examples. As a member

of the Penn community, you're right in the middle of the

excitement-and you and your family can enjoy many of these

activities for free.

• Discounts and Special Services: From arts and

entertainment to transportation and mortgages, you'll find great

deals for University faculty and staff. Not only do Penn arts and

cultural centers and museums offer free and discounted admission

and memberships to faculty and staff. You can also enjoy

substantial savings on other goods and services such as new cars

from Ford and General Motors, cellular phone service plans, movie

tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer

creative approaches for completing work while promoting balance

between work and personal commitments. These approaches involve use

of non-traditional work hours, locations, and/or job

structures.

• Penn Home Ownership Services: Penn offers a forgivable

loan for eligible employees interested in buying a home or

currently residing in West Philadelphia, which can be used for

closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible

employees on qualified expenses in connection with the legal

adoption of an eligible child, such as travel or court fees, for up

to two adoptions in your household.

​

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.

Candidates are considered for employment without regard to race,

color, sex, sexual orientation, religion, creed, national origin

(including shared ancestry or ethnic characteristics), citizenship

status, age, disability, veteran status or any class protected

under applicable federal, state, or local law.

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3401-Walnut-Street-BC-Wing---2nd-Floor/IT-Endpoint-Manager-Senior_JR00117954-1

jeid-04f0817f31aa4a489585913d4bf5334b