Help Desk Technician for CMiC Software

Join a crucial support role at CMiC Software, providing front-line application assistance. Focus on troubleshooting access, user navigation, and system configuration for construction management solutions.

As a Help Desk Technician focused on CMiC, you will play an essential role in supporting users across finance, project management, and operations. With your expertise in resolving access issues, you’ll ensure users can efficiently navigate and utilize the CMiC software. Your involvement in escalating complex issues will enhance team operations and user satisfaction.

Key Responsibilities:

• Provide first and second-level support via ticketing system, email, or phone
• Troubleshoot user access, permissions, and authentication problems
• Assist with CMiC navigation and process queries
• Monitor and manage support tickets to resolution
• Document issues and suggest process improvement

Requirements

• Diploma in IT, Computer Science, or Business Systems
• 2–4 years in Help Desk or IT Support roles
• Experience with CMiC software or enterprise ERP systems
• Strong communication and customer service skills
• Familiarity with ticketing systems like ServiceNow or Jira

Utilize your technical and customer service skills to enhance user experience with CMiC Software.

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