Role Overview
UniUni is hiring a mid-level Customer Success Specialist - Last-Mile Logistics. This is a full-time role in Saanich Core. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Location: Saanich
Enhance customer success at Uni Uni in the role of Customer Success Specialist, focusing on last-mile logistics delivery quality and customer relationship management. Be part of an innovative logistic company expanding in the e-commerce sector.
In this role, you will track delivery quality and key performance metrics while providing tailored reports for clients. Quick resolution of customer queries and issues is paramount. Collaborating with various internal departments and utilizing analytical data for continuous improvement efforts are crucial aspects of this job.
Key Responsibilities:
- Track and monitor last-mile delivery performance
- Address customer inquiries and ensure complete resolution
- Handle disputes and coordinate with internal teams
- Leverage data analysis for service issue identification
- Support communication across different time zones
Requirements
- Strong communication skills in both Chinese and English
- Experience in logistics, particularly in the e-commerce field
- Competent in data analysis and creating Excel reports
- Able to work collaboratively across departments
- Strong time management to handle multiple tasks
Utilize your analytical skills and logistics experience to drive customer success at Uni Uni.
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Frequently Asked Questions
How do I apply for the Customer Success Specialist - Last-Mile Logistics position at UniUni?
Use the Apply button above to submit your application directly to UniUni. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Specialist - Last-Mile Logistics position at UniUni located?
This position is based in Saanich Core. UniUni has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Specialist - Last-Mile Logistics at UniUni earn?
UniUni has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Specialist - Last-Mile Logistics role at UniUni posted?
This role was posted on May 31, 2026 (8 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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