Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Develop small-to-medium features for Amazon Connect digital experiences (chat/messaging flows, routing logic, integrations)
• Build and maintain backend services using AWS serverless (Lambda, API Gateway, DynamoDB/S3)
• Assist in implementing GenAI capabilities such as:
• Conversation summarization
• Suggested replies (agent assist)
• Write clean, testable code; fix bugs; improve performance and reliability
• Create and update technical documentation (runbooks, simple design notes)
• Monitor services (logs/metrics) and support incident triage with guidance
• Participate in code reviews and learn best practices from senior engineers
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• Software development experience (internships count)
• Knowledge of fundamentals of APIs (REST), JSON, authentication basics
• Knowledge retrieval (basic RAG pattern using approved sources)
• Basic understanding of cloud concepts (compute, storage, networking)
• Familiarity with Git and standard SDLC (branching, PRs, basic CI)
• Programming skills in Python / Java / Node.js (at least one solid)
• Proven solid problem-solving, communication, and willingness to learn

Preferred Qualifications

• Any hands-on experience with Amazon Connect (even training labs)
• Exposure to AWS (any of: Lambda, S3, DynamoDB, CloudWatch)
• Exposure to LLMs / GenAI (prompting, simple API usage, RAG basics)
• Familiarity with unit testing frameworks (pytest / JUnit / Jest)
• Awareness of security basics (PII handling, least privilege concepts)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.