Salesforce Administrator & Data Analyst

**Salesforce Administrator & Data Analyst**

• *6-Month Contract**

At United Way of Calgary and Area, we believe that united, we make the biggest difference. We’re strongest when we come together to improve local lives and communities—and when we come together as a team, we passionately propel our mission forward. We’re currently looking for a Salesforce Administrator & Data Analyst to join our team.

As part of the Automation and Business Intelligence team, this role is focused on supporting and optimizing our Salesforce platform, as well as conducting data analysis using data analytics. It reports to the Manager, Automation and Business Intelligence.

If you are passionate about your community, aspire to make an impact, thrive in a fast-paced environment, and want to make a difference, then we’re looking for you!

• *What you will do**
• Salesforce Systems Management
• Manage Salesforce CRM including user access, permissions, duplicate rules, custom objects, and simple automations.
• Support data management tasks, including imports, exports, and data cleansing.
• Integrate campaign and donor data across systems, Salesforce, AtWork, and online donation platforms.
• Help maintain dashboards, reports, and custom objects to support business processes.
• Collaborate with teams to gather requirements and implement basic Salesforce enhancements.
• Provide technical support and troubleshooting for end-users, addressing their inquiries and resolving any system-related issues.
• Assist with documentation of processes, workflows, and system changes.
• Participate in testing and deployment of Salesforce updates and new features.
• Reporting and Analytics
• Create and maintain reports and dashboards in Salesforce CRM for campaign performance, donor engagement, and revenue analysis.
• Provide relevant data-related reports for decision-making, action planning, and continuous improvement.
• Identify, analyze, and interpret trends or patterns in complex data sets and communicate insights and findings from analysis.
• Proactively analyze data to answer key questions from stakeholders.
• *What you will bring**
• *Experience**:
• Bachelor’s degree in a relevant field and three (3) years of experience
• Basic understanding of Salesforce or relevant CRM platforms.
• Salesforce Certified Platform Administrator certification is a plus
• Knowledge of in PowerBI and other data analysis tools is an asset
• Good communication skills and ability to work collaboratively with cross-functional teams.
• Comfortable with reporting, dashboards, and basic data manipulation.
• *Attributes**:
• Strong analytical skills. Ability to draw insightful conclusions from large amounts of quantitative and qualitative data.
• Strong communication and customer relation skills
• Demonstrated ability to manage the scope, requirements, deliverables, timeline and resource needs of complex, multi stakeholder projects
• Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, and/or ambiguous
• Flexible self-starter who works well with little supervision and strong ownership of the work
• Strong technical skills and proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Project)
• *Work Environment**

Our team values the flexibility that hybrid work offers, while also recognizing the importance of in-person collaboration. Our office is located in Calgary and employees are expected to work in the office on Tuesday, Wednesday and Thursday. Our hybrid approach strengthens our culture of collaboration, innovation and learning while being flexible where possible.

• *United, we make the biggest difference**

United Way is a not-for-profit organization that has played a vital role in our community for 85 years.

As a social impact organization, our mission is clear: we mobilize communities for the common purpose of working together to create lasting social change. In addition to meaningful work where you can have an impact, United Way also offers a comprehensive compensation and benefits package, a hybrid work environment, and flexible working hours.

• *Our Commitment to an Inclusive Culture**
• *To Apply**

Subject Line: Salesforce Administrator & Data Analyst - Your Name.

• *Job Type**: Fixed term contract

Contract length: 6 months

Work Location: Hybrid remote in Calgary, AB T2G 1A1