Technology Solutions Engineer

Technology Solutions Engineer

Salary Range: 84,271.00 - 108,762.00

Closing Date: 3/10/2026

Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

This position is located in the IT Customer Solutions Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The IT Customer Solutions Directorate provides information technology customer support services to the House community. This position serves as the Technology Solutions Engineer.

Key responsibilities include serving as the key technical resource for issues involving microcomputer hardware, software, and local area networks (LANs); providing technical expertise in the definition, procurement, configuration, and installation of microcomputer local area networks and applications; assisting in providing solutions to reported problems; and contributing in the area of networks, HIR products, advanced microcomputer applications software, GroupWare products, Internet services, video conferencing, voicemail, and house messaging.

Grade level at time of appointment is determined by experience and designated level of responsibility.

The position does not have day-to-day supervisory/managerial responsibilities.

This position has access to Personally Identifiable Information (PII).

Primary Duties/Responsibilities:

• Serves as the technical resource and solution-provider for the Technology Partners.
• Assists in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
• Provides front line phone support, in-office requests, and office site visits.
• Interacts with other HIR groups as appropriate to efficiently respond to user requests/problems.
• Partners with vendors to identify and resolve problems.
• Works closely with other HIR groups to support current technology.
• Assists in developing user documentation/installation procedures.
• Confers with senior engineering staff as needed to resolve more complex problems.
• Maintains in-depth knowledge of all House Supported Software and a working knowledge of hardware and communication products.
• Serves as the clearinghouse for posting “Alert” Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and email.
• Provides consulting support to the Technology Partners and other HIR personnel.
• Serves as a resource for solving user problems requiring an advanced level of technician support.
• Performs in a call center that assists House offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications.
• Provides support for application software installation and use.
• Performs other official duties and special projects as assigned.

Minimum Experience and/or Education Requirements:

• Bachelor’s degree in related field OR 5-6 years equivalent work experience
• Knowledge of desktop productivity and operating systems for workstation and server messaging clients, anti-virus software, and Web browser applications.
• Knowledge of platform operating systems and associate productions.
• Technical skills and the ability to develop solutions to complex technical problems.
• Knowledge of data communications protocols, especially TCP/IP.
• Ability to communicate effectively, both orally and in writing, with senior staff, information systems professionals, and the user community.
• Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Application Administration and Integration; Consultation and Outreach; Emergency Response Planning and Risk Management; Hardware Installation and Management; Information Assurance; Information Systems/Network Security; Information Technology Support; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; and Telecommunications.
• All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.

Preferred

• 3-5 years experience with RSA Console, Microsoft Suite, Beyondtrust Remote Support, MDM Console
• *Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).