Information Technology Infrastructure Engineer

United Power is seeking an IT Infrastructure Engineer I-IV with a specialization in end-user computing. This role is responsible for designing, deploying, supporting, and continuous improvement of a secure and reliable end-user computing environment. The ideal candidate will have a strong background in desktop virtualization, device management, application delivery, computer imaging, patch management, and cloud technologies.

The ideal candidate will have:

• Advanced knowledge in Microsoft Windows, including operating system deployment, imaging, patch management, group policies, and application deployment (e.g., Active Directory, Microsoft SCCM)
• Advanced knowledge in VDI platforms (e.g., Azure Virtual Desktop, VMware Horizon, Citrix Virtual Desktops), and automation/scripting (e.g., PowerShell, Python)
• Advanced knowledge in mobile device management software (e.g., MobileIron, Intune, Workspace One, MaaS 360)
• Working knowledge in endpoint security and compliance frameworks
• Working knowledge in cloud technologies (e.g., Azure, AWS)
• Working knowledge in Microsoft 365
• Working knowledge in servers (e.g., Windows, Linux)
• Experience with IT Service Management Platforms
• Ability to diagnose and resolve complex end-user computing technical issues
• Excellent communication skills, both written and verbal, with the ability to document solutions and present to technical and non-technical audiences
• Strong ability in documentation, testing, and configuration to ensure reliability and compliance
• Commitment to delivering a secure and reliable end-user computing experience
• Strong interpersonal and teamworking skills across technical and business units
• Strong ability to determine root-cause analysis and proactive problem-solving in diverse environments

Position Purpose and Objectives:

As an IT Infrastructure Engineer, you support the cooperative’s vision and mission by providing reliable, high-performing IT infrastructure and services across the organization, including the OT environment. Reporting to the VP of IT Infrastructure and Operations, you are responsible for progressing, maintaining, and supporting IT & OT hyper-converged infrastructures, public cloud infrastructure, cybersecurity technologies & practices, implementing the disaster recovery program, and participating in assigned projects.

This position works with a diverse range of technologies across the focus areas of hybrid cloud infrastructure, network engineering, end user computing engineering, identity and access management, and systems administration. This is a hybrid position, primarily remote, but will require on-site work at any United Power location with little notice.

Your contributions will directly impact the organization’s success, ensuring the stability, performance, and security of IT and OT infrastructures while delivering an excellent end-user and member experience.

Essential Functions and Responsibilities:

• Engages in planning, design, implementation, administration and support activities for End User Computing Engineering focus area.
• Collaborates with vendors and managed service providers for the administration of infrastructure technologies and incident resolution.
• Documents designs, implementations, standards, and changes, and provides knowledge transfer to the IT team to ensure familiarity with the infrastructure environment.
• Applies and suggests improvements to standards, practices, and procedures for delivering infrastructure services.
• Proactively researches and recommends new technologies, tools, and approaches in each focus area to drive continuous improvement and innovation aligned with current and future business needs.
• Supports end-user experience by handling and documenting incidents and service requests related to infrastructure technologies in the ITSM platform.
• Participates in a cross-discipline team to perform regular cybersecurity functions, including review, discussion, and remediation of alerts, threats, and vulnerabilities.
• Engages in cyber incident response planning and functions and provides backup coverage for key cyber functions.
• Maintains working familiarity with all business functions, processes, systems, and aspects of the United Power technology environment.
• Ensures compliance with security policies, baselines, and best practices in the design, implementation, and maintenance of IT infrastructure and services.
• Creates, expands and maintains professional and productive working relationships with peers and stakeholders. Works collaboratively with colleagues and fosters a spirit of cooperation in the workplace.
• Communicates unresolved or highly visible issues to IT department leadership.
• Participates in a 24/7 on-call schedule within the department.
• Performs other such duties as may be requested or assigned to fulfill the needs of United Power in the interest of good management practice.

Progression and Proficiency:

The IT Infrastructure Engineer class series consists of four positions: IT Infrastructure Engineer I, II, III, & IV. Positions in the IT Infrastructure Engineer class series are flexibly staffed and based on demonstrating proficiency across the core skills and identified focus areas.

Proficiency levels are defined as:

Core Skills and Required Knowledge:

• In reflection of the importance that United Power places on cybersecurity, all classifications in the series are expected to have familiarity with the CIS Critical Controls.
• Novice or higher proficiency level across all focus areas, with a minimum of one focus areas at the practitioner level or above.
• Demonstrated aptitude and enthusiasm for learning new technologies, with curiosity and ability to formulate questions when identifying and evaluating solutions or researching problems.
• Deliver exceptional customer service to peers and end-users, consistently demonstrating a strong commitment to customer satisfaction.
• Ability to work both independently and collaboratively, and as a member of a team.
• Possess exceptional communication skills, both written and verbal. Ability to determine the technical skill level of the information recipient, and to formulate and tailor communications accordingly.
• Ability to work independently based on general and specific direction, project task assignments, and departments’ priorities. Day to day work is self-initiated and self-directed.
• Ability to organize and drive own daily activities based on both broad and specific directives, processes, and procedures, with ability to meet multiple deadlines, and effectively handle multiple tasks.
• Ability to collaborate with others to participate in root cause analysis and solve problems both within and outside area of technical expertise.
• Diagnose and resolve complex technical problems independently within areas of technical expertise.
• Demonstrated knowledge of and administration skills for the Microsoft 365 platform.
• Ability to explain the concepts of cloud computing, DNS, the OSI model, and virtual private networking to people with varying levels of technical knowledge.

Focus Area: EUC (End User Computing) Engineering

EUC engineering focuses on designing, deploying, and managing the computing environments and devices used by end-users. Key skills include Microsoft Windows, Microsoft Azure, mobile device management, virtual desktop infrastructure, computer imaging, patch management, PowerShell, scripting, and application deployment packaging.

Supervision Received and Exercised:

Receives both general and specific, guidance and direction from VP of IT Infrastructure & Operations, CIO, or IT project managers.

Education, Training and Experience:

IT Infrastructure Engineer I/II/III/IV

Equivalent to graduation from a four-year college or university with coursework in computer science, or a closely related field. Equivalency may be demonstrated through a combination of training and progressively responsible experience in lieu of a degree.

Relevant advanced technical certifications, current training, actual work experience that is consistent with the job classifications and progression. Demonstrated experience as the technical lead for routine/small technical projects preferred.

IT Infrastructure Engineer II

AND combined 4 years’ advanced, hands-on technical engineering and administration experience in technologies relevant to the position.

IT Infrastructure Engineer III

AND combined 8 years’ advanced, hands-on technical engineering and administration experience in technologies relevant to the position.

IT Infrastructure Engineer IV

AND combined 10 years’ advanced, hands-on technical engineering and administration experience in technologies relevant to the position.

Typical hiring range:

$84,500 - $164,950 annually, depending on level.

In addition to a competitive salary, we offer a generous benefits package that includes an employee retirement plan, 401K with match, paid holidays, vacation & sick leave, medical, dental, vision, short-term disability, long-term disability, and life insurance. For a full list of benefits, please visit our careers page at https://www.unitedpower.com/careers.

We are interested in every qualified candidate who is eligible to work in the United States. However, this position is not eligible for visa sponsorship.

Pre-Employment Screening Notice: This position is subject to pre-employment drug screening, consistent with Colorado law and federal regulations. Applicants should be aware that a positive drug test—including for marijuana—may disqualify them from employment, as permitted under Colorado law. Additional information about our drug-testing policy will be provided during the hiring process.

United Power is an Equal Employment Opportunity Employer. United Power prohibits discrimination against applicants or employees on the basis of age 40 and over, race, gender identity, sex, sexual orientation, color, religion, military or veteran status, national origin, disabili