Customer Service Representative

About CompanyAt Zealmax Innovations Pvt. Ltd. , we are building fast-growing brands in the healthcare and e-commerce space through our verticals Zealmax Ortho and Ultracare Pro . With a strong focus on customer experience and product quality, we are expanding our team and looking for individuals who are passionate about delivering great service.

About the RoleWe are looking for a Customer Support Executive to handle customer interactions across WhatsApp, calls, and chat. You will play a key role in ensuring a smooth and positive experience for our customers by resolving their queries efficiently.

Key Responsibilities

Handle customer queries via WhatsApp, calls, and chatAssist customers with order-related queries, payments, and post-purchase supportCoordinate with internal teams for quick issue resolutionMaintain accurate records of all customer interactionsEnsure high service quality and timely responses

Requirements

1–3 years of experience in customer support or similar roleGood communication skills in Hindi & EnglishBasic knowledge of Excel / Google SheetsAbility to manage multiple queries in a fast-paced environment

What We Offer

Salary: ₹20,000 – ₹26,000/month CTC (Based on the interview performance)Stable and supportive work environmentGrowth opportunities within the organizationTraining and clear process guidance