Human Resources Services Coordinator Iii (Maharashtra)

Job descriptionCompany and benefits Job IDHUMAN017059 Employment TypeRegular Work Styleon-site LocationPune City India RoleHuman Resources Services Coordinator III Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Key Responsibilities Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction Provide support to customers by serving as the first point-of-contact to their employees Learn and navigate UKG Pro Payroll and Benefits systems to respond to end-user needs and inquiries Provide stellar support to our customer base using a variety of platforms including inbound phone calls email remote session and CRM case management system with focus on CSAT and OSAT metrics Ask relevant questions to define the root cause of a problem and generate solutions Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase Assist with life event changes for newly eligible employees marriages births and related dependent verifications Assist employees with Annual Enrollment related questions Assist employees with questions related to Payroll and Taxes Acquire and expand knowledge of product offerings support policies and methods of support delivery Required Qualifications Bachelor s degree in Business HR or related field Minimum of 3 years of relevant experience in US HRO Payroll Benefits customer service support teams Fundamentals of Payroll Certification - Preferred Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills when presented with multiple tasks Experience in handling difficult or sensitive situations in a professional timely and thorough manner Highly motivated and team oriented Possess high degree of technical skills that can be applied to perform tasks effectively Detail oriented exhibiting robust organizational problem-solving and analytical skills Understands priorities and what is most important to both internal and external customers Must be coachable and willing to learn Superior interpersonal skills with the ability to work with various types of customers Great listener while showing attentiveness flexibility patience and empathy Flexible to work in night shifts - Eastern Standard Time EST and Pacific Standard Time PST time-zones Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change