Role Overview
Twine is hiring a mid-level Freelance UX Designer. This is a contract hybrid role, based in Thousand Oaks, California. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
UX Designer is needed in Thousand Oaks, United States.
Client: RKS Design
Location: Thousand Oaks, CA
Contract: undefined
Job Description
- *Freelance Service Designer**
- *Location:** Remote / Hybrid
- *Engagement:** Contract / Project-Based
- *Start:** Immediate
- *About RKS Design:** RKS Design is a global innovation and product-development firm with over 40 years of experience delivering breakthrough solutions across consumer, medical, industrial, and digital categories. We blend human-centered design, business strategy, engineering, and our proprietary Psycho-Aesthetics® methodology to create products, services, and experiences that resonate emotionally and perform commercially. Our team works end-to-end—from insight and strategy to design, engineering, and go-to-market execution.
Responsibilities
- Map end-to-end customer journeys, service blueprints, and ecosystem diagrams across multi-channel product experiences.
- Conduct qualitative research (stakeholder interviews, contextual inquiry, customer shadowing) and synthesize insights into actionable service opportunities.
- Define service touchpoints, user flows, and backstage processes that align with strategic, operational, and emotional drivers.
- Collaborate with UX/UI, industrial design, engineering, and business strategy teams to ensure cohesive service delivery.
- Translate research and strategy into high-fidelity service artifacts (journey maps, service blueprints, personas, process flows, KPI frameworks).
- Support concept development by identifying opportunity areas, friction points, and high-value service moments.
- Prepare clear presentations and deliverables for client workshops, executive reviews, and internal planning.
Requirements
- 5+ years of experience in service design, design strategy, CX, or innovation consulting.
- Strong skills in journey mapping, blueprinting, ecosystem modeling, and systems-thinking frameworks.
- Ability to work cross-functionally with UX, engineering, and business teams.
- Experience designing services for physical + digital hybrid ecosystems is a significant plus (CPG, MedTech, SaaS, consumer electronics, etc.).
- Strong research and synthesis capabilities—able to turn ambiguity into clarity.
- Excellent storytelling and communication skills; confident presenting to clients and stakeholders.
- Proficiency in Figma, Miro, FigJam, or similar mapping tools.
Additional Information
- *Remote Work:** This role is designed to be performed remotely or in a hybrid format, depending on candidate preference and project needs.
Posted in 16 hours
Frequently Asked Questions
How do I apply for the Freelance UX Designer position at Twine?
Use the Apply button above to submit your application directly to Twine. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Freelance UX Designer role at Twine remote or in-office?
This is a hybrid role based in Thousand Oaks, California. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Freelance UX Designer at Twine earn?
Twine has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Freelance UX Designer role at Twine posted?
This role was posted on March 22, 2026 (77 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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