Helpdesk - Service Desk Associate Technician

Role Overview:

You will be working in a mid-level position in the information technology field, providing technical end-user support for desktop systems, workstation setup and configuration, and performing routine tasks such as software and hardware upgrades. Your role will involve resolving reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research. Excellent customer interaction skills, both verbally and orally, will be essential for this position.

Key Responsibilities:

• Install, configure, maintain, and troubleshoot Windows software and provide user-level technical support on applications and off-the-shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive situations.
• Ability to support users remotely and experience with VIP Support.
• Perform administrative functions and inventory control as required.
• Monitor the trouble ticket system and respond to all trouble reports within established goals.
• Keep the Senior Technician informed of all changes, hardware and software failures, and operational issues.

Qualifications Required:

• 4-5 years in Windows, hardware and software setup, installation, configuration, troubleshooting, and maintenance.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with a Windows environment.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot technical issues with VPN, MS Office, BSOD, OS Installation, Tooling, system management components.
• Familiarity with remote desktop applications and help desk software (e.g., Servicenow).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Ability to learn and integrate new technologies in a fast-paced environment.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Strong understanding of various Windows operating systems and basic TCP/IP network troubleshooting skills are required.
• Strong customer focus and positive attitude will be necessary for success.
• Must be able to work well unsupervised and as part of a cohesive team.
• Ability to adapt to an ever-changing fast-paced environment and work rotating shifts including nights & weekends.

Note: Employment requirements include passing a background check, drug test (if applicable), and TTEC being an Equal Opportunity Employer. You will be required to share personal information for background verification purposes. Role Overview:

You will be working in a mid-level position in the information technology field, providing technical end-user support for desktop systems, workstation setup and configuration, and performing routine tasks such as software and hardware upgrades. Your role will involve resolving reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research. Excellent customer interaction skills, both verbally and orally, will be essential for this position.

Key Responsibilities:

• Install, configure, maintain, and troubleshoot Windows software and provide user-level technical support on applications and off-the-shelf Microsoft products.
• Follow stepped procedures for a variety of repetitive situations.
• Ability to support users remotely and experience with VIP Support.
• Perform administrative functions and inventory control as required.
• Monitor the trouble ticket system and respond to all trouble reports within established goals.
• Keep the Senior Technician informed of all changes, hardware and software failures, and operational issues.

Qualifications Required:

• 4-5 years in Windows, hardware and software setup, installation, configuration, troubleshooting, and maintenance.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with a Windows environment.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot technical issues with VPN, MS Office, BSOD, OS Installation, Tooling, system management components.
• Familiarity with remote desktop applications and help desk software (e.g., Servicenow).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Ability to learn and integrate new technologies in a fast-paced environment.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Strong understanding of various Windows operating systems and basic TCP/IP network troubleshooting skills are required.
• Strong cust