Technical Account Manager - Google CCAI Solutions

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Reporting to the Executive Director of Technical Support, the Technical Account Manager (TAM) will serve as the operational and technical leader for a portfolio of clients within TTEC Digital’s Managed Services practice. You will drive service delivery, lead client relationships, and ensure operational excellence across all aspects of the client lifecycle. This role is pivotal in contract renewals, incident management, platform upgrades, and continuous improvement, requiring strong cross-functional collaboration and a deep understanding of both technical and commercial drivers.