Emergency Disaster Services Social Services Assistant

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The EDS Social Services Assistant provides assistance and support to EDS Specialists and the Divisional Director of EDS for the operation of the local Emergency Disaster Services program, according to divisional and territorial policies, procedures, and standards. Accountabilities: Service Responsibilities: ln cooperation with the EDS Specialists and the Divisional Director of EDS, assist with the provision of 24-hour 7 days a week Emergency Disaster Services for the catchment area as situations and/or the Government MOU dictate. Assist with the organizing and delivery of training courses within the catchment area. Assist the EDS Specialists and the Divisional Director of EDS in ensuring that clients receive pastoral care, emotional & spiritual support and referrals as needed. Assist the EDS Specialists and the Divisional Director of EDS in ensuring assistance is provided with respect to clients' immediate material needs, i.e., food, water, and clothing. Assist with maintaining and keeping in a state of readiness all vehicles and equipment assigned to the Emergency Disaster Services program. Assist with ensuring that designated operators of EDS assigned vehicles properly maintain the service units. Assist in the development of a response strategy (assisting with the preparation of EDS manuals and other relevant materials) that will reflect the different regions within the catchment area. May provide supervision and oversight to volunteers during a deployment when directed by the lncident Commander. Perform other position related duties as required Organizational Responsibilities: Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities Maintain information in confidence as required Participate as an active and responsible team member Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required Participate in supervision and regular performance reviews/evaluations as required. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures. Ongoing training and certification in all Salvation Army Territorial EDS aspects is required. Treat the property of The Salvation Army with due care and caution. Participate in ongoing professional development and training Perform other position related duties as required Accounting: Assist, when required, with the processing of invoices, receipts, and vehicle monthly charges in our financial management system Assist, when required, with the receipt and control for use of all gift cards Assist, when required, with providing photocopying and/or scanning services, data entry and related tasks related to financial matters Perform other position related duties as required Administration: Answer phone, respond to general inquiries, and transfers calls, as necessary Open and distribute in-coming mail and processes out-going mail including materials of a confidential nature; receives parcel(s) and distributes to the appropriate person(s) Assist with maintenance of current fixed asset inventory, supply inventory and orders, and other related items as necessary Assists with the recruitment, onboarding, and engagement of EDS volunteers Assists with the completion of, maintenance of, and submission of, reports, forms, and statistics as per EDS standards Perform other position related duties as required WORKING CONDITIONS: This is a fixed term summer student position ending September 1, 2025. There are two positions available, one located in Calgary and one located in Edmonton. Hours of work are 35 per week. Work environment is typically in an office, warehouse, or at work sites within residential settings, and though not directly linked to duties of the role, work site may provide exposure to the following disagreeable conditions: Dealing with angry and abusive people Exposure to bodily fluids, bodily wastes Exposure to drugs, alcohol and solvents Exposure to infectious diseases Other dangerous situations Sharp objects (i.e. needle sticks, knives, and weapons) Works in generally agreeable conditions but may encounter frequent interruptions and the need to multitask and work environment has equipment and general office noise (i.e: people talking, phones ringing, etc.) Warehouse work will involve possibility of cleaning and lifting objects up to 50 lbs Requires little to no travel Flexibility as participation in response, meetings, conferences and other events may involve long work days and/or evening/weekend work. During a disaster response incident, this position may be asked to support (directly or indirectly) on-site disaster relief operations. This may include operating in “hardship conditions” where basic amenities, such as power and water, may not be readily available. Working conditions during a disaster response incident may be extremely hectic and stressful and involve extended hours. Education and Experience Qualifications: Education, Qualifications and Certifications: High School Diploma or equivalent Valid Driver’s Licence would be an asset; in order to drive work vehicles a valid license and a clean driver’s abstract must be provided A Criminal Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required Experience and Skilled Knowledge Requirements One year of prior related experience, including, experience dealing with office equipment and tools, would be an asset Skills and Capabilities: Attention to detail, problem solving, and analytical skills. Able and willing to complete assigned duties in a safe and efficient manner and able to lift up to 50lbs Demonstrated ability to work in stressful high-paced environments. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Excellent oral, written, and interpersonal communication skills. Attentive listening skills. Demonstrated teamwork and leadership skills. Strong organization and administrative skills. Ability to work independently with minimal supervision Ability to work with computers including Microsoft Word, Power Point, Excel and Databases Communicates well in person, via e-mail or on the phone Willing to wear Salvation Army logo and branded wear Willing to adhere to Salvation Army policies, procedures, and principles Compensation: The target hiring range for this position is $17.45 to $21.81 with a maximum of $26.17. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.