Clerical Assistant/Receptionist

About the Role

True North Health is looking for a highly motivated Clerical Assistant/ Receptionist to join our team.

As the first point of contact for patients, you will play a vital role in creating a welcoming atmosphere while ensuring the smooth flow of daily operations. This position requires strong communication skills, excellent organizational abilities, and a genuine passion for patient care.

Key Responsibilities

• Patient Interaction & Scheduling
• Greet patients warmly upon arrival and provide a positive first impression of the clinic.
• Manage phone calls, emails, and inquiries in a courteous and efficient manner.
• Schedule, confirm, and reschedule appointments using clinic scheduling software.
• Collect and verify patient information, ensuring accuracy of records.
• Administrative Support
• Handle patient check-in and check-out procedures.
• Process payments, insurance information, and billing inquiries.
• Maintain organized files and digital records.
• Support the optometrists and clinical staff with administrative needs.
• Clinic Coordination
• Keep the reception area tidy, organized, and welcoming.
• Assist in coordinating patient flow to ensure minimal wait times.
• Manage inventory of front-desk supplies.
• Communicate effectively with team members to support clinic efficiency.

Qualifications

• Previous experience as a receptionist, front desk associate, or in customer service (preferably in healthcare or optometry).
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency with scheduling software, EMR systems, and basic office tools (Google Sheet).
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Professional demeanor with a patient-first mindset.

Desired Traits

• Friendly, approachable, and empathetic.
• Attention to detail and accuracy in handling patient information.
• Team-oriented with a positive attitude.
• Comfortable handling sensitive and confidential information.
• Great with technology and using an EHR.

Benefits

• Competitive hourly wage/salary
• Health and dental benefits (if applicable)
• Employee eye care discounts
• Opportunities for growth within the clinic

Job Types: Full-time, Part-time

Work Location: In person

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Work Location: In person