Enhance user operations as a skilled IT Support Technician. Manage hardware, software, and troubleshooting for end-users while coordinating with the IT team in a collaborative setting.

As an IT Support Technician, you will play a pivotal role in maintaining and managing both hardware and software. Your responsibilities include handling user support tickets and performing onboarding/offboarding tasks. You will also provide users with best practices for IT equipment and troubleshoot various devices, including PCs and mobile devices.

Key Responsibilities:

• Manage end-user hardware, software, and subscriptions
• Review and assign incoming IT support tickets
• Perform onboarding and offboarding routines
• Troubleshoot issues on user devices and networks
• Collaborate effectively with the IT team

Requirements

• Post-secondary education in Computer Science preferred
• Experience in help desk/support roles and ticketing systems
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office programs and advanced computer skills

Take your IT support skills to the next level, enhancing user experience through effective management and collaboration.

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