Site Administrator

• * This is a LOCAL position based in Fort McMurray, AB. Candidates must reside in Fort McMurray, or the immediate surrounding area. **
• * This role is a 1-YEAR CONTRACT to start, with the potential for extension **
• * Monday to Friday | 8:00 AM - 4:30 PM | The successful candidate must be available for standby coverage on designated fly-in/fly-out days (responding to calls and booking flights as required).

Why You Should Work For Us:

• Competitive Wages
• Company paid benefits
• Additional paid days off for Years of Service
• On the job training
• Manufacturer provided training
• Comprehensive relocation package
• Opportunity to advance and grow within a rapidly growing Company

JOB SUMMARY

The Site Administrator will provide scheduling and support services to the Site Manager, Project Managers, and other leadership as needed, ensuring professional, high-quality service and a positive experience for our customers.

RESPONSIBILITIES AND DUTIES

• Arrange travel and camp accommodation for personnel according to the project schedule.
• Resolve flight or camp discrepancies and address any related grievances.
• Respond to a wide range of travel and service issues via email and telephone.
• Inform employees and management of travel discrepancies and ensure all staff are aware of travel procedures.
• Assist in developing customer service standards, policies, and procedures for the organization.
• Review and submit time sheets to the client in a timely manner.
• Support the investigation and resolution of service-related errors.
• Capture data and perform Labor Equipment Management (LEM) entries, including reconciliation of service orders.
• Collaborate with customers to gather information and ensure quality, on-time service delivery.
• Work with the Site Manager regarding services provided or billing matters.
• Communicate solutions, successes, and opportunities to the management team.
• For complex service-related situations, interact with customers to provide accurate information regarding products, accounts, and services.
• Coordinate customer service requirements with other departments as necessary to ensure effective delivery service.
• Handle and resolve customer scheduling issues or complaints, escalating to the Site Manager when required.
• Participate in planning, staging, training, and rollout of major projects as needed.
• Perform other duties as assigned.

QUALIFICATIONS

• 2–5 years of experience in a customer service or support role.
• Minimum 1 year of experience coordinating travel arrangements.
• High School Diploma required.
• Business Administration Certificate or Diploma is considered an asset.
• Ability to work independently and in a fast-paced, dynamic environment.

Other Requirements

• Must have legal authorization to work in Canada
• Valid driver’s license, clean driving abstract, and reliable vehicle with proof of insurance.
• Must successfully complete background and motor vehicle checks.

SKILLS & COMPETENCIES

• Exceptional customer service skills with the ability to anticipate and respond to client needs.
• Strong organizational and interpersonal abilities, fostering effective collaboration with team members and stakeholders.
• Excellent written and verbal communication skills, with the capacity to quickly learn new processes and adapt to changing circumstances.
• Superior time management skills and the ability to apply creative problem-solving to overcome challenges.
• Proficient in Microsoft Office Suite and systems such as NetSuite, with the ability to efficiently manage administrative and operational tasks.

RELATIONSHIPS

• The Site Administrator reports directly to the Site Manager. The incumbent also works directly with:
• Procurement Department
• HR Department
• Sales Department
• Service Department

AUTHORITY

• The Site Administrator holds the authority to do the following:
• Recommend and implement measures to improve and streamline departmental processes.
• Assess situations or circumstances and make sound, independent decisions.
• Work autonomously with minimal supervision.
• Be available every second Sunday on standby to respond to calls or emails regarding flights or accommodation.

PHYSICAL DEMANDS

The Site Administrator will spend approximately 80% of their day sitting, 15% walking or standing, and 5% lifting boxes weighing up to 20 lbs. The role requires extended periods of computer use, which may result in eye or joint strain associated with operating comp

WHO WE ARE

Tridon Communications is a full solution Telecom Systems Integrator with CSA certification and licensed by APEGA. Our Engineering, Radio Communications, Data Communications, Security, Mobility, and Tower Divisions collaborate with customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven service shops in Fort McMurray, Edmonton, Edson, Hinton, Calgary, Saskatoon & Terrace British Columbia.

WE ARE A

• MOTOROLA Platinum Service Centre
• KENWOOD Authorized Dealer
• State of the Art CSA (Canadian Standards Association) Certified Repair Centre
• COR Certified Employer

#INDHIGH