Desktop Support Technician

Desktop Support Technician

Summary

We are seeking a detail-oriented Intune Support Technician with experience supporting macOS environments and performing MDM transitions. This role will be responsible for executing scheduled operational tasks, validating results, and escalating issues to Level 3 support when necessary. The ideal candidate has hands-on experience with Microsoft Intune, Mac devices, and migrating device management from Jamf to Intune.

Responsibilities

• Perform scheduled workflow tasks, following documented scripts and procedures.
• Walk through all assigned items to ensure completion, accuracy, and proper functionality.
• Validate and verify results from each task, documenting findings and outcomes.
• Escalate unresolved or complex issues to Level-3 support as needed.
• Support the migration of Mac devices from Jamf to Microsoft Intune.
• Assist with troubleshooting, configuration, and policy deployment within Intune.
• Collaborate with cross-functional teams to ensure smooth MDM transition processes.
• Maintain clear documentation of processes, configurations, and troubleshooting steps.

Requirements

• 2 years of Intune experience.
• Experience moving MDM from Jamf to Intune.Solid knowledge of Intune, windows and macOS (moving away from Mac).

This is a 6-month contract opportunity with our MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third parties, please.

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