Administrative Receptionist and Travel Helpdesk Analyst

Analyst - Admin

Main Purpose

Work as a Receptionist for Trafigura Global Services Pvt. Ltd while liaisoning with different departments for daily administrative activities.

Knowledge, Skills and Abilities

Qualification:

• Graduate in any stream
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices Competencies
• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Attention to detail
• Initiative
• Reliability
• Stress tolerance

Key Responsibilities

• Answer telephone, screen and direct calls
• Take and relay messages - Provide information to callers
• Greet persons entering organization
• Direct persons to correct destination
• Deal with queries from the public and customers
• Ensures knowledge of staff movements in and out of organization
• General administrative and clerical support
• Prepare letters and documents
• Receive and sort mail and deliveries
• Schedule appointments
• Handle Travel Helpdesk for catering to increasing travel requests (domestic / international). The requirements include Visa processing, travel management, ticket booking, hotel booking, airport transfers etc.
• Maintain appointment diary either manually or electronically
• Organize meetings
• Tidy and maintain the reception area

Key Relationships

• Various departments in TGS (Ops, Finance, HR, IT and others as relevant)
• External parties (through calls or visiting TGS)

Experience Level

Entry Level