Technical Account Manager

Do you enjoy working in technically complex, customer-facing roles? As a Technical Account Manager at Trackunit, you act as a trusted technical advisor for forward thinking companies in construction, helping them unlock the potential of IoT, navigate integration challenges, and operate their fleets more effectively.

In this role, you work at the intersection of technical execution and customer outcomes, supporting key accounts as they realize value from the Trackunit platform through reliable connectivity, high quality data, and effective solution usage. By partnering closely with internal teams, you bring real world technical insight back into Trackunit and help shape how our solutions are used at scale.

With locations in London, ON and Kitchener, ON, we offer a flexible setup with the possibility to work from one of our locations or in a hybrid model. We will also consider remote candidates across Canada, ideally based in Eastern or Central time zones to support collaboration with global teams.

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

Technical foundation

• You are a technically strong professional with experience operating in complex, customer-facing environments, motivated by understanding how real-world systems work and how to solve challenging technical problems.
• You bring hands-on technical experience and are comfortable going deep into topics such as SaaS platforms, APIs, integrations, data flows, and system architecture.
• You enjoy working with data and are confident using tools like SQL and analytics platforms to investigate issues and identify patterns.
• You are comfortable working across the full technical landscape of Trackunit’s solutions, from cloud-based software and data to devices operating in the field, and you understand how connectivity, firmware, and hardware contribute to reliable customer outcomes.
• Experience with IoT, connectivity technologies, or industrial data protocols such as CAN bus, J1939, or Modbus is a strong plus.

Customer presence

• You are able to engage confidently in conversations about deployments, configuration, and how equipment and systems behave in real-world environments.
• You are confident in customer-facing situations and able to handle challenging conversations with professionalism and diplomacy.

How you operate

• You can explain complex technical topics clearly and adapt your communication to different audiences.
• You are a self-starter who thrives in environments with change and ambiguity, navigating shifting priorities while knowing when to leverage the expertise of others across the organization.
• You proactively provide clear technical direction, align decisions and next steps, communicate early, close the loop, and bring a one-team mindset focused on outcomes.

Don’t meet every single requirement? No worries. This is what we’re looking for ideally, but if you’re excited about this role and believe you could be a great fit, we encourage you to apply even if your experience doesn’t align perfectly with every qualification.

What you'll be responsible for

As a Technical Account Manager at Trackunit, your responsibilities span several core areas that together define how you operate, collaborate, and create impact for customers. While you are deeply engaged with customers, this role does not include first-line support responsibilities or commercial ownership. Instead, you focus on owning technical outcomes, enabling customers, executing cross-functionally, advocating internally, and strengthening the TAM practice in close partnership with Customer Success, Support, and Key Account teams.

Technical ownership

• Own the technical health of assigned customer accounts and serve as the primary technical point of contact.
• Proactively assess technical health, identify risks, and drive actions that improve stability, adoption, and long-term customer outcomes.
• Provide technical direction on how Trackunit solutions are configured, integrated, and used in customer environments.

Customer enablement

• Support customer implementations by advising on architecture, configuration, and deployment considerations, ensuring customers are set up for success.
• Contribute technical insight to expansion discussions by supporting technical discovery, proof of concepts, and solution validation.

Cross-functional execution

• Provide oversight during critical customer issues and escalations, ensuring the right teams are engaged and customers have clear visibility into status, priorities, and next steps.
• Work in close partnership with Customer Success Managers and Key Account Managers as part of the account team.

Customer advocacy

• Advocate for customer technical needs internally by sharing feedback and insights with Product and Engineering teams to inform decisions and prioritization.
• Build strong, trusted relationships with customer stakeholders and internal partners across the organization.

Practice development

• Contribute to the development and refinement of tools, dashboards, playbooks, and best practices that strengthen the TAM function.
• Identify repeatable technical patterns, risks, and opportunities across accounts and translate them into improvements that elevate how the team operates.

What success looks like

• Strong and sustained technical health across assigned accounts, with assets reliably connected and reporting accurately.
• Technical risks identified early and addressed through coordination and communication.
• Customers effectively adopting and using Trackunit solutions through sound technical configuration and reliable data.
• Trusted partnerships where customer needs are clearly understood and represented across Product, Engineering, and Support.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• Your first chat will be with Todd Gunther, Director of Technical Account Management, and the leader you’ll be reporting to in this role.
• Interview with relevant people from the team, so you’ll get to know them and the team better. This typically includes conversations with one or two Technical Account Managers, as well as a conversation with the Global VP of Technical Account Management, to provide broader context on the team and organization.
• Assignment specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• Personality based interview. You will be asked to fill out an online personality assessment using Hogan prior to the interview. Our Hogan assessment enables us to understand your abilities and how you align with our team culture. Instead of seeking “appropriate” responses, the priority is to develop a meaningful exchange that illustrates your fit with the Trackunit team.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talent team know.