Technical Support Engineer L1

WHO WE ARE

We are a fast-growing technology company building cutting-edge enterprise software that powers advanced tracking and analytics solutions in online advertising. We are looking for a motivated, detail-oriented Technical Support Engineer (L1) to join our team and grow with us. This is a great opportunity to gain hands-on experience with a high-performance platform and develop technical skills in SQL and debugging.

RESPONSIBILITIES

Act as the first point of contact for Level 1 support tickets

Monitor live chats and assist users proactively

Investigate and troubleshoot platform issues using logs and internal tools

Run and manage basic SQL queries, with guidance and oversight

Escalate complex problems to the development team with clear and structured tickets

Maintain and update internal documentation

Follow up on issues until full resolution

Learn and grow technical skills to handle increasingly complex platform tasks

TECHNICAL QUALIFICATIONS

Required Skills

Some experience in technical support, operations, or related field (can include internships or coursework)

Good understanding of SQL (MySQL or similar)

Comfortable learning and navigating new platforms

Strong written communication skills

High attention to detail and proactive problem-solving

Ability to multitask and follow issues to resolution

Preferred Skills (Nice to Have)

Experience with ticketing systems (Jira, Zendesk, etc.)

Exposure to ClickUp or other project management platforms

Interest in tracking systems or ad tech platforms

Basic scripting knowledge (Python, Bash, or similar)

IDEAL CANDIDATE

Detail-oriented and analytical

Eager to learn and grow technical skills

Proactive, solution-driven, and able to take ownership of tasks

Comfortable communicating technical issues to non-technical users

Salary: CA$30,000 - CA$45,000 per year

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