Technical Account Manager

JOB SUMMARY

The Technical Account Manager (TAM) will be a technical liaison between the pre-sales engineering and sales team with the customer's technical stakeholders. This position will have a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the products/solutions that best meet those needs.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Provide a communication conduit from customer technical stakeholders to internal engineering team
• Engage internal engineering team with new opportunities, issue resolution situations and provide frequent updates to Account Management and Engineering teams
• Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for Trace3 technologies
• Expose technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations
• Document and update sold products in each major account
• Assist the account team in the development of requirements and diagram information within project proposals
• Escalate to management and engineering with resource or fulfillment concerns
• Coordinate implementation with customer and internal engineering team
• Ensure customer satisfaction with communication and support
• May perform other duties as assigned by supervisor

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor's degree preferred
• Minimum of 5 years of relevant sales experience within a technology environment
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation
• Proven success in technical solution selling and strong understand of how clients use technology to meet business objectives
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers
• Other duties as assigned by supervisor