Service Advisor Trainee

A Service Advisor Trainee supports the service department by assisting customers, learning service operations, and developing the skills needed to become a fully qualified Service Advisor. This entry-level role focuses on customer service, communication, and basic automotive knowledge while working under the guidance of experienced service advisors and technicians. The trainee acts as a liaison between customers and the service team to ensure a positive service experience.

Key ResponsibilitiesCustomer Service

• Greet customers promptly and professionally upon arrival
• Listen to customer concerns and accurately document vehicle issues
• Provide basic explanations of service procedures and timelines
• Maintain a friendly, respectful, and customer-focused attitude

Service Coordination

• Assist in opening and closing repair orders
• Schedule service appointments and follow up with customers
• Communicate repair status updates between technicians and customers
• Support the preparation of service estimates and invoices

Learning & Development

• Learn dealership/service center policies, procedures, and systems
• Develop knowledge of vehicle maintenance, repairs, and warranties
• Shadow experienced service advisors to understand best practices
• Participate in training sessions and on-the-job learning

Administrative Duties

• Maintain accurate customer and vehicle records
• Handle basic data entry and filing tasks
• Ensure service documentation is complete and organized

Team Support

• Work closely with service advisors, technicians, and parts staff
• Assist with maintaining a clean and organized service area
• Follow safety standards and company guidelines at all times

Skills & Qualifications (Typical)

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Basic computer skills
• Willingness to learn automotive systems and customer service practices
• Ability to work in a fast-paced environment
• Valid driver’s license (often required)

Job Types: Full-time, Permanent

Pay: ₹12,500.00 - ₹22,500.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person