Assistant, Ticketing Operations

ASSISTANT - TICKETING OPERATIONS

Seasonal

Part-time

Ticketing Operations

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We are currently hiring for the position of:

ASSISTANT - TICKETING OPERATIONS

Reporting to the Manager, Ticketing Operations, the Assistant, Ticketing Operations is primarily responsible for the configuration, troubleshooting, and maintenance of the Archtics ticketing system. This role will work with Ticketing System Administrators, the Assistant Manager & Manager of Ticketing Operations, and stakeholders from all other relevant departments to ensure our complex ticketing needs are delivered accurately and efficiently.

RESPONSIBILITIES

• Experience with professional event ticketing and/or patron management system (Archtics and Ticketmaster experience is an asset)
• Experience in data entry/analysis an asset
• Intermediate Microsoft Excel experience
• Ability to visualize relationships between data and troubleshoot system and configuration issues
• Strong customer service skills and ability to communicate with people with various levels of technical expertise
• Keen attention to detail
• Ability to work independently and with a team
• Ability to multi-task and demonstrate strong organizational skills
• Ability to maintain efficiency while working under multiple, strict, and tight deadlines
• Other duties as assigned

JOB GRADE & SALARY:

• Rate of pay $23.50 / hourly

START DATE:

• May 19, 2026

MINIMUM REQUIREMENTS:

• Post-Secondary Education
• 9am-5pm Monday to Friday, in person
• Participate in a shared on call schedule covering evenings and weekends
• Increased hours over the Festival period during August and September

VACANCY:

• This job posting is not for an existing vacancy

HOW TO SUBMIT & APPLICATION DEADLINE:

• All applications must be submitted online through TIFF’s Career Centre.
• Please submit a cover letter and resumé as one (1) PDF or Word document by Apr 29, 2026
• If you are an internal applicant, please coordinate with your direct manager in order to submit an internal application via ADP

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

TIFF may use artificial intelligence to screen, assess or select applicants for this position.

Please send any questions via e-mail only to careers@tiff.net.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.