General Manager - New Branded Hotel Opening | Tokuc Group

Position Summary

We are launching a newly renovated hotel under a global hospitality brand and are seeking an entrepreneurial, hands-on General Manager to lead the property from pre-opening through a successful grand opening and ongoing operations.

This role requires a proven leader with experience opening or repositioning hotels, working directly with brand partners and building high-performing teams.

You will be instrumental in establishing operational excellence, brand alignment, and a strong market presence from day one.

Key Responsibilities

Pre-Opening, Renovation & Brand Alignment

• Lead all phases of the hotel opening, including operational setup, staffing, and training
• Oversee implementation of the grand opening plan, ensuring a successful market launch
• Work directly with brand representatives and project teams to align the renovated property with brand standards
• Act as the primary liaison between ownership, the brand, and the property
• Ensure compliance with brand requirements including sales strategy, web presence, and brand standards
• Establish and adhere to financial and service standards for the organization
• Implement organizational and departmental policies, programs, and administrative controls

Operations & Guest Experience

• Oversee all hotel operations including front office, housekeeping, maintenance, restaurant, and events
• Ensure service standards of excellence are consistently delivered in all guest areas
• Address guest concerns, feedback, and complaints in a timely and professional manner
• Conduct regular property inspections to ensure cleanliness, safety, and optimal working conditions
• Introduce and refine policies and procedures as needed
• Step into operational roles as needed to support service, resolve issues and ensure a smooth execution of all departments
• Perform other duties as required to support overall business success

Leadership & Team Development

• Be instrumental in the hiring process, building a strong team from the ground up
• Recruit, train, and oversee staff across all departments, with support from Human Resources
• Provide vision, leadership, and direction to department heads and team members
• Foster a collaborative, respectful, and high-performance work environment
• Manage employee relations and coach leaders on motivating and supporting staff

Financial & Administrative Oversight

• Prepare and manage budgets, forecasts, and financial reporting
• Monitor expenses and implement strategies to maximize revenue and control costs
• Focus on rate strategies and sales performance to optimize revenue opportunities
• Prepare and circulate operational and financial reports as required

Sales, Marketing & External Relations

• Oversee and support sales, marketing, promotions, and advertising initiatives
• Build relationships with local businesses and community partners
• Negotiate with vendors and suppliers to secure cost-effective services

Compliance, Safety & Facilities

• Ensure compliance with all licensing laws, health & safety regulations, and statutory requirements
• Liaise with external stakeholders including Police, Fire and Public Health
• Oversee health and safety programs, inspections, and continuous improvement initiatives
• Lead emergency preparedness including evacuation planning, fire safety procedures, and training
• Ensure preventive maintenance programs and inventory management are effectively executed

Requirements & Qualifications:

• Proven experience in opening a new or newly renovated hotel property under a global brand.
• Direct experience collaborating with established brand partners (e.g., Hilton, Marriott, or similar).
• Prior experience in an Operations Manager, General Manager, or senior leadership role within the hospitality sector.
• Strong background in both hotel and food & beverage operations, including restaurant and event management.
• Diploma or degree in Business, Hospitality Management, or equivalent practical experience.
• A hands-on leadership style with a genuine willingness to support all operational areas.
• Strong financial acumen and proven operational management skills.
• Exceptional problem-solving abilities and an unwavering commitment to guest satisfaction.
• Demonstrated ability to build, develop, and motivate high-performing teams.
• Computer proficiency, including Microsoft Office (Excel, Word, PowerPoint).
• Experience with hotel and restaurant systems (e.g., Toast, 7Shifts, Opera Cloud) is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities, capable of prioritizing effectively.
• Ability to thrive and manage multiple priorities in a dynamic, start-up style environment.
• Willingness to work flexible hours, including evenings, weekends, and on-call as required.

What We Offer

• The unique opportunity to lead the opening of a newly renovated, branded hotel from the ground up.
• A key role in shaping the guest experience, building the core team, and defining operational success.
• A dynamic, start-up style environment backed by strong ownership support.
• A competitive salary with an early performance review and significant growth potential. Compensation to be reviewed within 6 months and prior to opening
• Comprehensive dental and vision care.
• Life insurance coverage.
• Access to an employee assistance program.
• Convenient on-site parking.

If you are a motivated individual with a passion for hospitality and have the necessary skills to excel in this position, we would love to hear from you. Join our team today!

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: hr@ramadaplazaniagarara.com
• Phone: 905-562-4155 Ext 332

The Tokuc Group does not use AI as part of the recruitment process.

This posting is open for an existing vacancy.

We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

#TOKINDHP