Associate Hardware Quality Engineer

In Office Requirement: Up to three days per week in-office or more, as required by work demands, with a minimum of two days per week in-office, in accordance with the Toast Hybrid Work Policy.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Hardware Supply Chain Operations Quality team is seeking an Associate Hardware Quality Engineer to join our team. As an Associate Hardware Quality Engineer, you will be responsible for analyzing customer returns and field failures to determine the root cause and work with the relevant parties on corrective and preventative actions including design changes and process improvements. You may also be responsible for leading the containment and resolution of field quality events from time to time.

The successful candidate must be hands-on, have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail-oriented, and have the ability to work independently in situations with limited information. This person must establish and maintain a professional working relationship not only with other team members but also other teams within Toast. 

A day in the life (Responsibilities) 

• Perform and lead  triage and failure analysis of customer returned hardware devices.
• Manage root cause analysis activities of internal and external teams 
• Utilize knowledge of electronics and PCBA to identify risks and failures in design and manufacturing of Toast products.
• Collaborate with cross-functional teams, both internal and external, to understand hardware requirements, review design, and validate changes.
• Interface with Logistics, Supplier Quality teams and suppliers to identify, contain, correct non-conforming materials and processes
• Participate in the execution and maintenance of regulatory processes at Toast
• Work closely with stakeholders to present business cases that drive decision-making and support the implementation of design and process improvements.
• Actively participate in continuous improvement initiatives, identifying opportunities to enhance quality processes and reduce defects.
• Implement best practices in quality management and drive a culture of continuous improvement.

What you'll need to thrive (Requirements)

• Up to three days per week in-office or more, as required by work demands, with a minimum of two days per week in-office, in accordance with the Toast Hybrid Work Policy.
• Bachelor's degree in Electrical Engineering, Mechatronics Engineering, or a related field. (Master's degree preferred.) 
• Minimum of 2 years of related experience.
• Experience as a Quality Engineer with a focus on hardware root cause analysis and design improvements.
• Previous experience in printed circuit board assembly, high volume manufacturing industry, quality management system.
• Experience using basic hand tools and digital multi-meter
• Ability to work independently and with limited data will be critical to success in this role
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Up to 5% travel, both domestic and international, may be required

What will help you stand out (Nonessential Skills/Nice to Haves)

• Proficiency with advanced electrical diagnostics tools such as oscilloscopes
• Familiarity with structured problem solving process such as 8D and fish-bone diagrams preferred
• Familiarity with common industry standards such as IEC61000-4 is a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.&l