Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? We are seeking a highly motivated and detail-oriented Business Analyst to join the TSX Trust Transfer Agency team. The ideal candidate will possess a strong understanding of the issuer and investor services recordkeeping lifecycle, particularly within the Transfer Agency domain, and be skilled in bridging the gap between business needs and technical solutions. Responsibilities Collaborate with business stakeholders to gather, analyze, and document business requirements for new projects, products and system enhancements related to Transfer Agency operations and services. Conduct gap analyses between current and desired state processes. Create detailed functional specifications, user stories, and acceptance criteria. Work closely with development and Quality Assurance teams to ensure solutions are built according to specifications and meet business needs. Lead and facilitate workshops, meetings, and presentations with both business and technical audiences. Assist in the development of test plans, execute User Acceptance Testing (UAT), and manage defects to resolution. Provide support for production issues, including root cause analysis and implementing corrective actions. Participate in activities required for the approval and prioritization of change requests with the business partner, product manager and the Head of Technical Delivery; Maintain and update process documentation, including flowcharts and standard operating procedures. Stay informed of regulatory changes and industry best practices affecting Transfer Agency services. Qualifications Required 3-5 years of experience as a Business Analyst, preferably within the financial services or fund administration industry. Strong knowledge of Transfer Agency functions, including issuer and investor services, AML/KYC, transaction processing, corporate events, payments, tax and statement reporting. Strong software development related business analysis skill and experience Proven ability to translate complex business problems into clear, actionable requirements. Excellent communication (written and verbal), interpersonal, and presentation skills. Proficiency with requirement management tools (e.g., JIRA, Confluence). Solid analytical and problem-solving skills with meticulous attention to detail. Experience working with Tableau, Power BI or similar nice to have Strong verbal and written communication skills Ability to work in a cross-functional team environment and build relationships Preferred Experience with a specific Transfer Agency system (Transtar or other). Certification in Business Analysis (e.g., CBAP, PMI-PBA). Experience with Agile methodologies. Salary Range: $51/hour CAD Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. The recruiting efforts for this role are intended to fill a vacant position. In the market for… Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success. Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work. Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy. Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth. Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now. Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it. Our Culture: The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? Our Business: TMX Group operates global markets, and builds digital communities and analytic solutions that facilitate the funding, growth and success of businesses, traders and investors. TMX Group's key operations include Toronto Stock Exchange, TSX Venture Exchange, TSX Alpha Exchange, The Canadian Depository for Securities, Montréal Exchange, Canadian Derivatives Clearing Corporation Trayport and VettaFi, which provide listing markets, trading markets, clearing facilities, depository services, technology solutions, data products and other services to the global financial community. TMX Group is headquartered in Toronto and operates offices across North America (Montréal, Calgary, Vancouver and New York), as well as in key international markets including London, Singapore and Vienna. For more information about TMX Group, visit www.tmx.com. Follow TMX Group on Twitter: @TMXGroup.