Help Desk Technician (Entry-Level) (Hyderabad)

Responsibilities

• Respond to user inquiries and troubleshoot hardware/software issues.
• Document support requests and resolutions.
• Assist in setting up and configuring computer systems and peripherals.
• Provide guidance on software usage and IT policies.
• Escalate complex issues to higher-level support teams.

Qualifications

• Bachelors degree or diploma in IT, Computer Science, or related field.
• Basic knowledge of operating systems, software applications, and networking.
• Strong communication and customer service skills.
• Ability to work in a fast-paced setting and manage multiple tasks.
• Familiarity with ticketing systems is a plus.

Skills: Troubleshooting, Networking, Hardware Support, Software Installation, Customer Service

Experience: 0.00-3.00 Years