Walk - In drive for Product Support Associate Role on 25th April 2026

Date: 25th April 2026, Saturday

Walk in Time: 08:30 AM to 09:30 AM

Duration of Contract : 6 Months

Job Description

Product Support Associate - Customer Service and Support Team

Thomson Reuters is a global leader in trusted information, technology, and solutions that professionals rely on to make confident decisions in complex environments.

The Customer Service & Support Business Unit is at the heart of our customer experience, ensuring clients receive timely, accurate, and highquality technical support across our digital products and platforms.

This team plays a critical role in driving customer satisfaction, product adoption, and longterm trust through responsive, solutionsfocused service delivered across global markets.

This role has great influence on customer satisfaction. Handles customer inquiries via phone, email, or chat regarding technical issues with software, hardware, online, or electronic products. This includes maintaining a clear and active focus on inquiry resolution and ensuring all necessary actions are taken to resolve customer concerns. Service is to be provided in a professional and courteous manner.

About the Role

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customer inquiries relating to technical issues with software, online, or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and proactively follow up with customers on status updates or resolutions where needed.
• Follow appropriate procedures to respond to issues, resolving as many queries as possible on the first contact.
• Deliver excellent customer handling experience at all times.

About You:

• Excellent English proficiency both written and verbal communication.
• Minimum of 1 year of customer-facing experience in a technical support or Customer support or similar role.
• International Calling experience is mandatory requirement.
• Strong problem-solving skills with attention to detail.
• Ability to work effectively in a fast-paced, high-volume environment.
• Added advantage: Hands-on experience with CRM or Telephony tools such as Salesforce, Genesys, or any equivalent platform is highly desirable.

Work Schedule & Availability:

• Candidates must be flexible to support a 24/7 operations model.
• Willingness to work overtime as per business requirements.
• Open to rotational week-offs based on business needs.
• This is a contract role for 6-Months. Please apply only if you are interested to work on Contract Basis

Work Mode: Hybrid

Interview Process & Role Details:

• Interview Rounds: Written Assessment/Recruiter Screening ->Business Interview -> Manager Interview. (May vary depending upon the number of applicants)
• Every round will be an elimination round.(Pls note the overall interview process will take minimum 6 hours, hence plan your day accordingly).
• Job Location: Hyderabad
• Shift Timings: Candidate should be flexible to work in any shift and Candidates must be flexible to support a 24/7 operations model.
• Hybrid work (2-3 days Mandatory Work from Office). Note: You may have to work from office all 5 days in a week whenever there is a business requirement/peak season.
• Education Qualification: Please note that a bachelor's degree is a mandatory educational requirement for this role.
• Experience Required : 6 Months- 2 years.
• IT IS MANDATORY TO CARRY VALID GOVT. PHOTO ID PROOF, PEN ALONG WITH YOUR COPY OF RESUME.
• Please read the attached Job Description before attending the interview.
• This is a contract role for 6 Months on third party payroll
• Please attend the interview process only if you are available to join on 1st June.