Senior UX Designer – Digital Supply & Customer Platforms

📍 Job Overview

Job Title: Senior UX Designer – Digital Supply & Customer Platforms

Company: Thermo Fisher Scientific

Location: Remote (Durham, NC, United States)

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: February 25, 2026

Experience Level: 7+ Years (Senior Level)

Remote Status: Fully Remote

🚀 Role Summary

• This role is responsible for owning and defining the end-to-end user experience for critical digital platforms, including the "mysupply" application and associated internal and external user interfaces.
• The Senior UX Designer will translate complex, often imperfect, enterprise data into clear, trustworthy, and actionable insights for a diverse user base, encompassing internal operations teams, commercial stakeholders, and external customers.
• The position requires a strong hands-on individual contributor with expertise in designing data-heavy dashboards, complex workflows, and role-based access systems within an agile development environment.
• This role plays a pivotal part in shaping how users interact with and derive value from Thermo Fisher's digital supply chain and customer-facing applications, directly impacting operational efficiency and customer confidence.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, indicating a need for significant experience in complex digital product design, particularly within enterprise and B2B contexts. The emphasis on "mysupply" and related platforms suggests a focus on supply chain, operations, and customer-facing digital tools, requiring a blend of UX design, data visualization, and an understanding of enterprise data challenges. The "telecommute" designation in the raw data, combined with the "Remote - Durham, NC" location, confirms a fully remote work arrangement within the United States, with a preference for proximity to a Durham, NC hub.

📈 Primary Responsibilities

• Experience Strategy & Ownership: Define and evolve the user experience across the "mysupply" platform and related internal operational tools and external customer applications, ensuring a cohesive and intuitive user journey.
• Interaction & Visual Design: Design sophisticated data visualizations, scannable dashboards, and decision-oriented KPI views, translating complex enterprise data into understandable and actionable interfaces.
• Research & Validation: Conduct pragmatic user research with internal teams and external customers to gather feedback and validate design decisions, ensuring continuous improvement and iterative development.
• Cross-Functional Collaboration & Delivery: Partner closely with Product Management, Business Analysts, Engineering, and Data teams to shape requirements, ensure design feasibility, and oversee accurate implementation within agile delivery cycles.
• Design Systems & Standards: Contribute to and advance shared design systems, UI standards, and reusable patterns, ensuring accessibility (WCAG), responsiveness, and performance-conscious design across all supported platforms.
• Future-Facing UX & Innovation: Design innovative experiences that support trend analysis, AI-assisted summaries, expansion to new data sources, and enhanced customer self-service capabilities.

📝 Enhancement Note: The core responsibilities highlight a deep focus on translating complex enterprise data into user-friendly interfaces within a supply chain and customer platform context. The emphasis on "role-based visibility, permissions, and customer data segregation" is crucial for enterprise applications. The requirement to work with "ambiguous, inconsistent, or incomplete data" points to a need for strong problem-solving and data interpretation skills within the UX design process.

🎓 Skills & Qualifications

Education

Experience

• 7+ years of progressive experience in UX design, product design, or interaction design, with a focus on complex digital applications.

Required Skills

• Portfolio of Work: A strong portfolio is essential, showcasing experience with:
• Data-heavy dashboards and analytics interfaces.
• Enterprise-level or B2B digital products.
• Complex workflows and role-based user experiences.
• Design Tools Proficiency: Expertise in modern design and prototyping tools, with a specific mention of Figma.
• Core UX Principles: Strong foundation in interaction design, information architecture, visual hierarchy, and user-centered design principles.
• Data Translation: Ability to simplify and translate messy, imperfect, or incomplete enterprise data into clear, usable, and actionable user experiences.
• Cross-Functional Collaboration: Proven ability to collaborate effectively with product managers, business analysts, engineers, and data teams.

Preferred Skills:

• Experience designing for regulated industries such as life sciences, pharmaceuticals, or supply chain operations.
• Familiarity with data platforms, key performance indicators (KPIs), operational reporting, and analytics concepts.
• Experience designing sophisticated search, filtering mechanisms, and large-scale data tables.
• Exposure to or experience with AI/ML-enabled features, data storytelling, or automated insight generation.
• Experience designing for both internal enterprise users and external customer-facing applications.

📝 Enhancement Note: The "7+ years" requirement and the emphasis on a strong portfolio with specific examples (data-heavy dashboards, enterprise B2B, complex workflows) indicate this is a senior-level role demanding a proven track record. The mention of Figma as a specific tool is a key technical requirement. Preferred qualifications highlight domain-specific knowledge valuable for Thermo Fisher Scientific.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Data Visualization & Dashboards: Showcase examples of designing complex dashboards, KPI views, and data visualizations that effectively communicate insights from large datasets.
• Enterprise/B2B Product Design: Present case studies demonstrating experience with designing for internal enterprise users and/or external business customers, highlighting understanding of their unique needs and workflows.
• Workflow & Role-Based Design: Include examples of designing complex, multi-step workflows and systems that accommodate varying user roles, permissions, and data segregation requirements.
• Problem/Solution Framing: Demonstrate how you approach ambiguous or imperfect data, clearly articulating the problem, your design process, and the resulting solution's impact.

Process Documentation:

• User Research & Validation: Document your approach to conducting lightweight, pragmatic user research and usability testing, showing how feedback was incorporated into design iterations.
• Agile Workflow Integration: Illustrate how you integrate UX design activities into agile sprints, including backlog grooming, design reviews, and close collaboration with engineering.
• Design System Contribution: Provide examples of how you have contributed to or utilized design systems, UI standards, and reusable patterns to ensure consistency and efficiency.

📝 Enhancement Note: The portfolio requirements are heavily geared towards demonstrating the ability to handle complex enterprise data and systems. Specific emphasis on data visualization, role-based access, and agile delivery within the portfolio is crucial for candidates.

💵 Compensation & Benefits

Salary Range:

Benefits

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan (e.g., 401(k)) with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development, training, and continuing education.
• Employee assistance programs and well-being initiatives.
• Potential for performance-based bonuses or stock options.

Working Hours:

• Standard (Monday-Friday) working hours are indicated. A typical full-time role would involve approximately 40 hours per week. Flexibility may be available, but core business hours for collaboration are generally expected.

📝 Enhancement Note: Salary estimation is based on typical compensation for Senior UX Designers in the US market, considering the experience level and industry (life sciences/tech). The provided range reflects common bands for this seniority. Benefits are standard for a large, established corporation like Thermo Fisher Scientific.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Company Size:

Founded:

Team Structure:

• The Senior UX Designer will likely be part of a broader Digital User Experience or Product Design team within Thermo Fisher's digital organization.
• This team will report into a design leadership role, potentially a Director or VP of Digital Experience.

Methodology:

• The company employs agile methodologies for digital product development. This means a focus on iterative design, continuous feedback loops, and close partnership with development teams.
• A strong emphasis on data-driven design and decision-making is implied, given the nature of the platforms (supply chain, customer data) and the company's industry.

Company Website:

• https://www.thermofisher.com/

📝 Enhancement Note: Understanding Thermo Fisher's industry is key; it means users are often highly technical and data-driven. The "mysupply" platform likely deals with critical, high-stakes data related to scientific research, clinical trials, and product availability, demanding a high degree of accuracy and trustworthiness in the UX.

📈 Career & Growth Analysis

Operations Career Level:

Reporting Structure:

• The Senior UX Designer will report to a UX Design Manager or Director.

Operations Impact:

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like complex data visualization, supply chain UX, or AI-driven insights within user interfaces.
• Leadership: Transition into a Lead UX Designer role, mentoring junior designers or taking on architectural responsibilit