It Process/application Support Analyst Hyderabad (India)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the setting, making sure our food is secure or helping find cures for cancer.

DESCRIPTION

As an III at Thermo Fisher Scientific, you'll contribute to enhancing our IT service delivery and application management capabilities. You'll collaborate with cross-functional teams to implement process improvements, manage service levels, and ensure operational excellence. This role combines technical expertise with business acumen to support our mission of enabling customers to make the world healthier, cleaner, and safer.

Your responsibilities will include managing IT service performance, coordinating service reviews, analyzing metrics, and implementing continuous improvement initiatives. You'll facilitate communication between technical teams and business stakeholders, ensuring alignment of IT services with business needs. The role involves maintaining service documentation, conducting performance analysis, and implementing process improvements while adhering to ITIL frameworks and best practices.

KEY RESPONSIBILITIES:

Serve as the technical and/or functional SME for assigned applications.