Customer Service Representative For Thermea Spa Village Winnipeg

Customer Service Representative

We are seeking a friendly and professional Customer Service Representative to join our team. This role is vital in creating a positive experience for our customers and guests, ensuring their needs are met with efficiency and care. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to handle various customer interactions across different settings.

Experience working with children, public speaking, and hospitality background are considered valuable assets. This position offers an engaging environment where your interpersonal skills can shine while contributing to the overall success of our organization.

Duties

• Greet customers and guests warmly upon arrival, providing exceptional guest services
• Address customer inquiries accurately and efficiently via phone, email, or in person
• Handle cash transactions responsibly, including processing payments and issuing receipts
• Assist with food service operations when necessary, ensuring cleanliness and adherence to safety standards
• Engage with children during events or activities, maintaining a safe and enjoyable environment
• Provide information about services, programs, or events through clear public speaking when needed
• Maintain organized records of customer interactions and transactions
• Collaborate with team members to ensure smooth operation of daily activities and resolve any issues promptly
• Support event setup and breakdown as required, contributing to a welcoming atmosphere

Qualifications

• Previous experience in customer service, guest services, or food service preferred
• Strong communication skills with the ability to engage effectively through public speaking or presentations
• Experience working with children is a plus
• Ability to handle cash transactions accurately and responsibly
• Friendly, approachable demeanor with excellent interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Basic knowledge of hospitality standards and food safety practices is advantageous
• Flexibility to work varied shifts as needed; previous experience in hospitality or guest-facing roles is desirable

This position provides an opportunity to develop valuable skills in customer interaction while working in a dynamic environment dedicated to creating memorable experiences for our guests.

Job Type: Fixed term contract

Contract length: 12 months

Pay: $20.00 per hour

Work Location: In person