Level III MSP System Administrator

The Support Source (TSS) is growing!

TSS provides day-to-day outsourced IT support and consulting services to small and medium sized businesses. Responsibilities include installing, monitoring, and maintaining our client’s systems. We support their computers, servers, virtualization, network connectivity, firewalls, storage, backups, websites, VOIP and IT security. TSS is working on several upgrading and implementation projects and consulting is at the core of our services. TSS has an ongoing 24x7 monitoring system that sends alerts for all IT concerns, where our team responds and resolves all product and user issues.

This senior position requires someone who has strong technical skills and is independent, collaborative, and willing to continuously learn the changing technology and security needs of our clients. This unique position will work directly with the Technical Services Manager to build this growing team. We offer a competitive salary and excellent opportunity for advancement.

This is primarily a remote position (70%), but will be required to service clients onsite, and attend occasional meetings at the office.

Qualifications and Skills:

• Minimum 3 years in an MSP/outsourced IT environment.
• Minimum 2 years Level III MSP/System Administrator or higher.
• Must be employed by an MSP/outsourced IT company within the last 12 months.
• Minimum 5 years IT industry experience.
• Bachelor's degree or certification in Computer Science, Information Technology, System Administration, or related field.
• 5+ years experience in network or system administration, backups, and firewalls.
• 3+ years experience installing, configuring, and supporting Windows Server 2019, with recent Windows Server 2022 experience, including Active Directory, DNS, and DHCP.
• 3+ years experience IT helpdesk.
• 3+ years experience with vSphere and Hyper-V.
• 3+ years in-depth experience with Office 365 and related security protocols and settings.
• Strong communication skills to provide telephone and in-person support effectively and clearly to all levels of clients.
• Self-motivated and independent with the ability to work in a changing environment.
• Strong analytical, time management, and problem-solving skills.
• Must be able to multi-task, prioritize, and manage daily tasks.
• Able to work BOTH independently and supervised.
• Able to lift 50 lbs.
• Able to visit client sites in the GTA and climb stairs.
• Have a vehicle and valid driver’s license.
• Patient and supportive with all users.

Responsibilities and Duties:

• Level III MSP/System Administrator or higher mandatory.
• Strong Office 365, SharePoint, and Intune MDM skills.
• Install and maintain RDS and FSLogix environments.
• Configure and maintain physical, virtualized and cloud servers (Azure, AWS, etc.)
• Install and maintain Windows Server OS, AD, DNS, DHCP, VMware vSphere and Hyper-V.
• Accurately record, update, and document support requests, using Kaseya AutoTask.
• Install and maintain SAN and NAS storage.
• Plan, execute, and provide day-to-day technical support and administration.
• Engage in infrastructure planning, researching possible solutions and presenting design ideas.
• Assess industry trends and assist in implementing standards and best practices.
• Provide exceptional end-user support, via telephone, email, remote tools, and onsite service delivery.
• Develop and document system standards for computer, network, security, and other devices, using Kaseya IT Glue Enterprise.
• Maintain a variety of security standards and protocols.
• Recommend and schedule network changes and upgrades.
• Fulfill service agreements with exceptional professionalism, performance, availability, and security.
• Setup and configure all client software and hardware systems.
• Monitor client systems and identify potential and developing problems.
• Monitor storage, backup, replication, and disaster recovery systems.
• Monitor firewall and network security and performance.
• Troubleshoot and optimize system performance and conduct security tests.
• Responsible for clearly and accurately documenting client time.
• Occasional evening and/or weekend maintenance and installation work.

Come and be part of this growing company and join this exceptional team!

https://ca.indeed.com/job/level-iii-msp-systems-administrator-94149c70e947d1dd