Systems Administrator (Microsoft 365 & Azure)

The State University of New York is seeking a Systems Administrator to provide technical support and administration for server infrastructure, cloud services, and enterprise applications. This role involves assisting with technical support, managing Office 365 and Azure platforms, and contributing to infrastructure projects.

Responsibilities

• Assists with Linux and Windows Server operating system administration
• Supports applications for System Administration and SUNY campuses
• Performs standard support operations including:
• Server patching
• LAN account creation
• File share management
• Develops familiarity with various server operating systems:
• Windows
• Linux
• AWS cloud hosting
• Azure cloud hosting
• Provides support for Office 365 and local hosted Exchange servers
• Manages and supports core Office 365 services:
• Email systems
• Teams
• OneDrive
• SharePoint
• File Sharing
• Microsoft Defender
• Assists with Azure platform administration
• Develops proficiency in O365 platform support
• Aids with security configuration for Azure and O365 resources
• Delivers 2nd and 3rd level technical support for:
• System Administration offices
• SUNY Campuses
• Department-specific services
• Familiarizes with SSII process and troubleshooting procedures
• Maintains documentation in TDX knowledgebase for:
• End user reference
• OIT staff procedures
• Logs all incidents and requests in TDX System
• Participates in departmental projects including:
• New product deployments
• Computer rollouts
• Server deployments/migrations
• Service migrations (e.g., ITEC Zen environment transition)
• Assists with implementation of new technologies

Skills

• Associate's degree in Information Technology or related field
• Additional relevant experience may substitute for degree
• 0-2 years of technical support experience
• Basic troubleshooting abilities
• Strong customer service orientation
• Proficiency with Microsoft Office Suite
• Basic understanding of computer hardware and software
• Ability to follow established procedures
• Good communication skills
• Basic documentation abilities
• Bachelor's degree in related field
• Experience with help desk ticketing systems (TDX)
• Basic knowledge of audio/visual equipment
• Experience in educational environment
• Familiarity with: Windows operating systems
• Basic networking concepts
• Standard office equipment
• Microsoft Azure
• Amazon Web Services

Benefits

• NYS health insurance
• Free dental and vision coverage
• Competitive retirement options
• Tuition assistance
• Parental leave at full pay
• Generous vacation, sick, and holiday time
• 13 days of paid holidays per year
• 15 days of vacation and 15 days of sick time accrued for the first year of employment
• Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
• Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
• Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
• Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
• Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.

Company Overview

• The State University of New York is a system of public institutions. It was founded in 1948, and is headquartered in Albany, New York, USA, with a workforce of 10001+ employees. Its website is http://www.suny.edu/.